Strategic Management in Islamic Banking: The Role of Religiosity and Service Satisfaction in Shaping Customer Decisions

Strategic Management in Islamic Banking: The Role of Religiosity and Service Satisfaction in Shaping Customer Decisions

Purpose: This study explores the influence of religiosity and service satisfaction on customer decisions, focusing on the dynamics of these variables within the Islamic banking sector in Indonesia, one of the largest markets for Sharia-compliant financial services globally. Method: A quantitative r...

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Bibliographic Details
Main Authors: Ahyar Junaedi, Mohamad Rafii, Bayu Suratmoko
Format: Article
Language:English
Published: Universitas Islam Negeri (UIN) Mataram, Faculty of Islamic Economics and Business 2024-12-01
Series:Journal of Enterprise and Development
Subjects:
service satisfaction
religiosity
customer decision
islamic banking
financial inclusion
strategic management
Online Access:https://journal.uinmataram.ac.id/index.php/jed/article/view/11857
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