User-generated content vs. firm-generated content: do consumers trust fellow consumers more than firms? Evidence from the Saudi telecommunication sector

The purpose of this research is to assess, examine, and compare the effects of user-generated content (UGC) and firm-generated content (FGC) on consumer buying behaviour for telecommunications products and services. A descriptive quantitative methodology was applied to attain this purpose. The targe...

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Bibliographic Details
Main Authors: Ghaith Al-Abdallah, Len Tiu Wright
Format: Article
Language:English
Published: Taylor & Francis Group 2025-12-01
Series:Cogent Business & Management
Subjects:
Online Access:https://www.tandfonline.com/doi/10.1080/23311975.2025.2508928
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