Research on a complaint prediction model utilizing joint neural networks
By conducting in-depth exploration on the key factors affecting repeat complaints of telecom operators, this study aimed to improve service quality and construct a risk prediction model.Based on the operator’s customer service data, the study employed Logistic regression, BP neural network, and thei...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | zho |
| Published: |
Beijing Xintong Media Co., Ltd
2024-01-01
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| Series: | Dianxin kexue |
| Subjects: | |
| Online Access: | http://www.telecomsci.com/zh/article/doi/10.11959/j.issn.1000-0801.2024006/ |
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