Computing the Expected Cost of an Appointment Schedule for Statistically Identical Customers with Probabilistic Service Times

A cogent method is presented for computing the expected cost of an appointment schedule where customers are statistically identical, the service time distribution has known mean and variance, and customer no-shows occur with time-dependent probability. The approach is computationally efficient and c...

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Bibliographic Details
Main Author: Dennis C. Dietz
Format: Article
Language:English
Published: Wiley 2014-01-01
Series:The Scientific World Journal
Online Access:http://dx.doi.org/10.1155/2014/949726
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