Analysis Factors Affecting Customer Loyalty of Indihome Provider During The Covid-19 Pandemic In Surakarta

The purpose of this study is to investigate how customers feel about IndiHome's service quality, brand perception, and trust in light of the current Covid-19 outbreak in Surakarta. Participants were people who used the IndiHome service in the Surakarta region. For this study, we employed a samp...

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Bibliographic Details
Main Authors: Aini Dwi Mutikasari, Ihwan Susila
Format: Article
Language:English
Published: Universitas Trunojoyo Madura 2023-12-01
Series:Jurnal Pamator
Subjects:
Online Access:https://journal.trunojoyo.ac.id/pamator/article/view/22486
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