Service Design for the Public Sector

This contribution examines the application of Service Design within the public sector, drawing on the challenges posed by the so-called wicked problems to understand its potential and limitations. By critically reflecting on the unique constraints and complexities of government services a...

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Bibliographic Details
Main Authors: Lorenzo Imbesi, Birgit Mager, Luca D’Elia, Sonia Belhaj, Luca Baldini
Format: Article
Language:English
Published: Bologna University press 2025-01-01
Series:DIID
Online Access:https://www.diid.it/diid/index.php/diid/article/view/imbesi-mager-delia-belhaj-baldini
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