Systematic literature review using PRISMA: exploring the influence of service quality and perceived value on satisfaction and intention to continue relationship

Systematic literature review using PRISMA: exploring the influence of service quality and perceived value on satisfaction and intention to continue relationship

Abstract This study aims to develop a systematic review of the influence of Service Quality and Perceived Value on Satisfaction and Intention to Continue the Relationship from an international and empirical perspective. The Preferred Reporting Items for Systematic Reviews and Meta-analyzes (PRISMA)...

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Bibliographic Details
Main Authors: Budiarto Tedja, Mochammad Al Musadieq, Andriani Kusumawati, Edy Yulianto
Format: Article
Language:English
Published: SpringerOpen 2024-04-01
Series:Future Business Journal
Subjects:
PRISMA
Service quality
Perceived value
Satisfaction
Intention to continue relationship
Systematic literature review
Online Access:https://doi.org/10.1186/s43093-024-00326-4
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https://doi.org/10.1186/s43093-024-00326-4

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