User’s evaluation about quality of the service in emergency care unit

This study aimed at evaluating under the users view, the quality structure and quality process of some services in an Emergency Care Unit of a university hospital. Fifty-fi ve clients/users took part in the survey when they were admitted in the unit and were waiting for an examination. Data were col...

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Bibliographic Details
Main Authors: Maycon Rogério Seleghim, Jéssica Adrielle Teixeira, Laura Misue Matsuda, Kelly Cristina Inoue
Format: Article
Language:English
Published: Universidade Federal do Ceará 2010-06-01
Series:Rev Rene
Subjects:
Online Access:https://periodicos.ufc.br/rene/article/view/4605
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