Navigating higher education during COVID-19: a systematic review and meta-analysis of NPS and customer experience in technological adoption

Abstract The accelerated shift to digital learning in higher education, driven by the COVID-19 pandemic, significantly impacted student satisfaction and technology adoption. Utilizing the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) methodology, this systematic review...

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Bibliographic Details
Main Authors: Sergio Pardo-Jaramillo, Daniel Aristizábal-Hernández, Paulo Cabrera, Ignacio Osuna Soto, Andres Muñoz-Villamizar
Format: Article
Language:English
Published: Springer Nature 2025-07-01
Series:Humanities & Social Sciences Communications
Online Access:https://doi.org/10.1057/s41599-025-05474-8
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