The role of resilience in explaining hotel growth: A fuzzy-set QCA approach
PURPOSE: Due to the detrimental effects of the recent pandemic on the hotel sector, hotel resilience research and its impact on hotel recovery have received lots of academic attention. However, a sustainable perspective on hotel resilience, as an approach for investigating its impact on long-term ho...
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Cognitione Foundation for the Dissemination of Knowledge and Science
2024-01-01
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| Series: | Journal of Entrepreneurship, Management and Innovation |
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| Online Access: | https://jemi.edu.pl/uploadedFiles/file/all-issues/vol20/issue3/JEMI_Vol20_Issue3_2024_Article1.pdf |
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| author | Diana Dryglas Anna Lis Marcin Suder |
| author_facet | Diana Dryglas Anna Lis Marcin Suder |
| author_sort | Diana Dryglas |
| collection | DOAJ |
| description | PURPOSE: Due to the detrimental effects of the recent pandemic on the hotel sector, hotel resilience research and its impact on hotel recovery have received lots of academic attention. However, a sustainable perspective on hotel resilience, as an approach for investigating its impact on long-term hotel growth, has been largely overlooked in the hospitality resilience literature. Therefore, this paper aims to address the research gap by identifying the configuration of factors that constitute sustainable hotel resilience, leading to the growth of selected hotels operating in Poland. METHODOLOGY: Data for analysis were obtained from surveys conducted with 120 managers of one- and two-star hotels. A fuzzy-set qualitative comparative analysis (fsQCA) was chosen to achieve the goal, which belongs to the group of configurational analysis methods. FINDINGS: Due to the asymmetric nature of the method, the analysis reveals configurations of factors leading to high hotel growth and those leading to low growth. In both cases, two such factor configurations were obtained. For high levels of hotel growth, it was found that maintaining a high level of three factors simultaneously, namely employee resilience, CSR activities and leadership resilience or CSR activities, team resilience and leadership resilience, provided sufficient conditions. For low levels of growth, fsQCA indicated sufficient conditions in the form of a low level of CSR activities and leadership resilience or a low level of employee resilience and team resilience. These findings emphasize the role of combining different factors to improve hotel growth. IMPLICATIONS: The research contributes to the literature on resilience in the hospitality industry by developing a new theoretical perspective on the complex nature of combinations of factors that contribute to sustainable hotel resilience, leading to both high and low growth. The research results also provide significant implications for entrepreneurs and managers, indicating the role of different combinations of factors in determining hotel growth. ORIGINALITY AND VALUE: The knowledge regarding sustainable hotel resilience is still insufficient. The study identified the best combinations of factors (both internal and external) that constitute sustainable hotel resilience, which may be vital for hotel growth. |
| format | Article |
| id | doaj-art-b6f064a2843f4675bca16cfbaf00e4a8 |
| institution | Kabale University |
| issn | 2299-7326 |
| language | English |
| publishDate | 2024-01-01 |
| publisher | Cognitione Foundation for the Dissemination of Knowledge and Science |
| record_format | Article |
| series | Journal of Entrepreneurship, Management and Innovation |
| spelling | doaj-art-b6f064a2843f4675bca16cfbaf00e4a82025-01-02T23:18:18ZengCognitione Foundation for the Dissemination of Knowledge and ScienceJournal of Entrepreneurship, Management and Innovation2299-73262024-01-0120352410.7341/20242031The role of resilience in explaining hotel growth: A fuzzy-set QCA approachDiana Dryglas0Anna Lis1Marcin Suder2Associate Professor, AGH University of Krakow, Faculty of Management, Gramatyka 10, Krakow, 30-067, PolandAssociate Professor, Gdańsk University of Technology, Faculty of Management and Economics, G. Narutowicza 11/12, Gdańsk, 80-233, PolandAssistant Professor, AGH University of Krakow, Faculty of Management, Gramatyka 10, Krakow, 30-067, PolandPURPOSE: Due to the detrimental effects of the recent pandemic on the hotel sector, hotel resilience research and its impact on hotel recovery have received lots of academic attention. However, a sustainable perspective on hotel resilience, as an approach for investigating its impact on long-term hotel growth, has been largely overlooked in the hospitality resilience literature. Therefore, this paper aims to address the research gap by identifying the configuration of factors that constitute sustainable hotel resilience, leading to the growth of selected hotels operating in Poland. METHODOLOGY: Data for analysis were obtained from surveys conducted with 120 managers of one- and two-star hotels. A fuzzy-set qualitative comparative analysis (fsQCA) was chosen to achieve the goal, which belongs to the group of configurational analysis methods. FINDINGS: Due to the asymmetric nature of the method, the analysis reveals configurations of factors leading to high hotel growth and those leading to low growth. In both cases, two such factor configurations were obtained. For high levels of hotel growth, it was found that maintaining a high level of three factors simultaneously, namely employee resilience, CSR activities and leadership resilience or CSR activities, team resilience and leadership resilience, provided sufficient conditions. For low levels of growth, fsQCA indicated sufficient conditions in the form of a low level of CSR activities and leadership resilience or a low level of employee resilience and team resilience. These findings emphasize the role of combining different factors to improve hotel growth. IMPLICATIONS: The research contributes to the literature on resilience in the hospitality industry by developing a new theoretical perspective on the complex nature of combinations of factors that contribute to sustainable hotel resilience, leading to both high and low growth. The research results also provide significant implications for entrepreneurs and managers, indicating the role of different combinations of factors in determining hotel growth. ORIGINALITY AND VALUE: The knowledge regarding sustainable hotel resilience is still insufficient. The study identified the best combinations of factors (both internal and external) that constitute sustainable hotel resilience, which may be vital for hotel growth.https://jemi.edu.pl/uploadedFiles/file/all-issues/vol20/issue3/JEMI_Vol20_Issue3_2024_Article1.pdfhotel resiliencecsr activitiesemployee resilienceleadership resilienceteam resiliencefinancial resiliencehotel growthpolandfsqca |
| spellingShingle | Diana Dryglas Anna Lis Marcin Suder The role of resilience in explaining hotel growth: A fuzzy-set QCA approach Journal of Entrepreneurship, Management and Innovation hotel resilience csr activities employee resilience leadership resilience team resilience financial resilience hotel growth poland fsqca |
| title | The role of resilience in explaining hotel growth: A fuzzy-set QCA approach |
| title_full | The role of resilience in explaining hotel growth: A fuzzy-set QCA approach |
| title_fullStr | The role of resilience in explaining hotel growth: A fuzzy-set QCA approach |
| title_full_unstemmed | The role of resilience in explaining hotel growth: A fuzzy-set QCA approach |
| title_short | The role of resilience in explaining hotel growth: A fuzzy-set QCA approach |
| title_sort | role of resilience in explaining hotel growth a fuzzy set qca approach |
| topic | hotel resilience csr activities employee resilience leadership resilience team resilience financial resilience hotel growth poland fsqca |
| url | https://jemi.edu.pl/uploadedFiles/file/all-issues/vol20/issue3/JEMI_Vol20_Issue3_2024_Article1.pdf |
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