Emotion Recognition on Turkish Mobile Operator Turkcell’s Call Center Calls
A fundamental component of human intelligence is the capacity for feeling. In addition to being founded on logic and reason, human conduct is also greatly influenced by the emotions that people experience. For the purpose of this study, we classified one thousand real-life call center client voice d...
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Main Authors: | Tekin Altun, Hüseyin Tiryaki, Hüseyin Demirci, Yüksel Yurtay |
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Format: | Article |
Language: | English |
Published: |
Sakarya University
2024-12-01
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Series: | Sakarya University Journal of Computer and Information Sciences |
Subjects: | |
Online Access: | https://dergipark.org.tr/en/download/article-file/4172634 |
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