Adaptive Strategies: Algorithmic Analysis of Pre- and Post-Pandemic Manager-Frontline Employee Communication Model in Restaurants

The aim of this study is to determine the impact of the COVID-19 pandemic on an independent restaurant chain in Puebla, Mexico, through longitudinal censuses with employees who had direct contact with diner guests (frontline employees) in 2019 and 2023. The survey data was analyzed through the algor...

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Bibliographic Details
Main Authors: María D. Lozano Gutiérrez, Franco Rojas López, Guadalupe Rovira Ochoa
Format: Article
Language:English
Published: Ital Publication 2024-10-01
Series:Emerging Science Journal
Subjects:
Online Access:https://www.ijournalse.org/index.php/ESJ/article/view/2257
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