Linking innovative work behavior with customer relationship management and marketing performance

Customer relationship management (CRM) plays an increasingly crucial role in ensuring organizational performance, including marketing results (MR), in today's highly dynamic and competitive business environment. Simultaneously, CRM can be influenced by various factors involving innovations in a...

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Bibliographic Details
Main Authors: Luminița Nicolescu, Alexandru Ioan Rîpa
Format: Article
Language:English
Published: Elsevier 2024-10-01
Series:Journal of Innovation & Knowledge
Subjects:
Online Access:http://www.sciencedirect.com/science/article/pii/S2444569X24000994
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