Customer Satisfaction in Islamic Banking: Analyzing the Key Drivers in Indonesia

This study investigates the factors influencing customer satisfaction in Indonesian Islamic banks, specifically focusing on Bank Syariah Indonesia (BSI). Employing a quantitative method with multiple regression linier and purposive sampling technique, the study gathered data from 100 respondents who...

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Bibliographic Details
Main Authors: May Nur Anisa, Harun Alrasyid, Ahsani Taqwiem
Format: Article
Language:English
Published: UIN Maulana Malik Ibrahim Malang 2024-12-01
Series:Maliki Islamic Economics Journal
Online Access:https://ejournal.uin-malang.ac.id/index.php/m-iecjournal/article/view/28815
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