ISO 9001 Performance: A Holistic and Mixed-Method Analysis

Purpose – The aim of this paper is to analyse the impact of the ISO 9001 Standard on organizational performance from a holistic theoretical perspective, using a mixedmethod analysis. More specifically, the qualitative study considers the impact of the adoption of ISO 9001 on the general performance...

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Bibliographic Details
Main Authors: Alcina A. de SENA PORTUGAL DIAS, Iñaki Heras SAIZARBITORIA
Format: Article
Language:English
Published: Editura ASE 2016-05-01
Series:Revista de Management Comparat International
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Online Access:https://www.rmci.ase.ro/no17vol2/06.pdf
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