Analysis of Parcel Delivery Issues at ‘State Parcel Company’: An Examination of Customer Complaints and Interrelationships

Analysis of Parcel Delivery Issues at ‘State Parcel Company’: An Examination of Customer Complaints and Interrelationships

<i>Background:</i> The research presented here looks into ongoing problems with the package delivery services of a State parcel company, especially concerning damaged, wrongly delivered, late, and missing packages. These problems greatly affect customer satisfaction, so it is important t...

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Bibliographic Details
Main Authors: Kristina Čižiūnienė, Augustė Šiugždinytė, Jonas Matijošius
Format: Article
Language:English
Published: MDPI AG 2025-01-01
Series:Logistics
Subjects:
parcel delivery issues
damaged shipments
delivery delays
customer complaints
parcel locker
Online Access:https://www.mdpi.com/2305-6290/9/1/16
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