Unveiling key factors for the continuation of E-learning adoption in blended learning environments within Indonesian higher education during the era of the ‘new normal’

Indonesian higher education rarely employed e-learning until COVID-19. Many students tried online learning for the first time during the pandemic. After the pandemic ended in 2022, universities switched to blended learning, but student adaptation, system integration, and learning effectiveness remai...

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Main Authors: Elissa Dwi Lestari, Riatun Riatun
Format: Article
Language:English
Published: Taylor & Francis Group 2024-12-01
Series:Cogent Education
Subjects:
Online Access:https://www.tandfonline.com/doi/10.1080/2331186X.2024.2428871
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author Elissa Dwi Lestari
Riatun Riatun
author_facet Elissa Dwi Lestari
Riatun Riatun
author_sort Elissa Dwi Lestari
collection DOAJ
description Indonesian higher education rarely employed e-learning until COVID-19. Many students tried online learning for the first time during the pandemic. After the pandemic ended in 2022, universities switched to blended learning, but student adaptation, system integration, and learning effectiveness remain challenges. This study examines these challenges and proposes strategies to enhance e-learning post-pandemic. Using the updated DeLone and McLean IS Success Model and the Expectation-Confirmation Model, it explores factors influencing students’ continued use of e-learning in blended learning. Data were gathered from 297 university students, surveyed electronically, who first experienced e-learning during the pandemic. Analysis was conducted using PLS-SEM. The findings indicate that satisfaction serves as the most significant predictor of ongoing e-learning utilization, with flow as the subsequent factor. Perceived usefulness does not directly influence continued use; however, it significantly contributes to system satisfaction. The quality of information is essential for enhancing the utility of systems. The findings corroborate previous studies, highlighting the significance of technology and service quality in improving user experience and engagement. The study provides actionable insights for universities to improve blended learning by emphasizing system reliability, utility, user support, information quality, and content. These factors are essential for enhancing student satisfaction and maintaining the sustainability of e-learning practices.
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spelling doaj-art-5a7ea5b49c3d4182b2e4b2dd5e56d33c2024-11-23T16:13:08ZengTaylor & Francis GroupCogent Education2331-186X2024-12-0111110.1080/2331186X.2024.2428871Unveiling key factors for the continuation of E-learning adoption in blended learning environments within Indonesian higher education during the era of the ‘new normal’Elissa Dwi Lestari0Riatun Riatun1Faculty of Business, Universitas Multimedia Nusantara, Tangerang, IndonesiaCommunication Science Online Learning Program, Universitas Multimedia Nusantara, Tangerang, IndonesiaIndonesian higher education rarely employed e-learning until COVID-19. Many students tried online learning for the first time during the pandemic. After the pandemic ended in 2022, universities switched to blended learning, but student adaptation, system integration, and learning effectiveness remain challenges. This study examines these challenges and proposes strategies to enhance e-learning post-pandemic. Using the updated DeLone and McLean IS Success Model and the Expectation-Confirmation Model, it explores factors influencing students’ continued use of e-learning in blended learning. Data were gathered from 297 university students, surveyed electronically, who first experienced e-learning during the pandemic. Analysis was conducted using PLS-SEM. The findings indicate that satisfaction serves as the most significant predictor of ongoing e-learning utilization, with flow as the subsequent factor. Perceived usefulness does not directly influence continued use; however, it significantly contributes to system satisfaction. The quality of information is essential for enhancing the utility of systems. The findings corroborate previous studies, highlighting the significance of technology and service quality in improving user experience and engagement. The study provides actionable insights for universities to improve blended learning by emphasizing system reliability, utility, user support, information quality, and content. These factors are essential for enhancing student satisfaction and maintaining the sustainability of e-learning practices.https://www.tandfonline.com/doi/10.1080/2331186X.2024.2428871Blended-learninge-learning systemcontinuance intention to usenew normalinformation system success modelsAdult Education and Lifelong Learning
spellingShingle Elissa Dwi Lestari
Riatun Riatun
Unveiling key factors for the continuation of E-learning adoption in blended learning environments within Indonesian higher education during the era of the ‘new normal’
Cogent Education
Blended-learning
e-learning system
continuance intention to use
new normal
information system success models
Adult Education and Lifelong Learning
title Unveiling key factors for the continuation of E-learning adoption in blended learning environments within Indonesian higher education during the era of the ‘new normal’
title_full Unveiling key factors for the continuation of E-learning adoption in blended learning environments within Indonesian higher education during the era of the ‘new normal’
title_fullStr Unveiling key factors for the continuation of E-learning adoption in blended learning environments within Indonesian higher education during the era of the ‘new normal’
title_full_unstemmed Unveiling key factors for the continuation of E-learning adoption in blended learning environments within Indonesian higher education during the era of the ‘new normal’
title_short Unveiling key factors for the continuation of E-learning adoption in blended learning environments within Indonesian higher education during the era of the ‘new normal’
title_sort unveiling key factors for the continuation of e learning adoption in blended learning environments within indonesian higher education during the era of the new normal
topic Blended-learning
e-learning system
continuance intention to use
new normal
information system success models
Adult Education and Lifelong Learning
url https://www.tandfonline.com/doi/10.1080/2331186X.2024.2428871
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