A Pilot Study on Improving Patient Satisfaction in Kazakhstan: A Service Design Approach

A Pilot Study on Improving Patient Satisfaction in Kazakhstan: A Service Design Approach

Background: Service design method is a user-centric approach to improve the service through the patient point of view. The general purpose of the study was to improve satisfaction and increase service delivery in the occupational health clinic. Materials and Methods: This is descriptive, qualitative...

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Bibliographic Details
Main Authors: Feruza Saduyeva, Zhuldyz Kuanysh, Inesh Meyermanova, Auez Aitmagambetov, Olga Zorina, Anastassiya Vlassova, Bauyrzhan Omarkulov
Format: Article
Language:English
Published: Wolters Kluwer Medknow Publications 2025-05-01
Series:Iranian Journal of Nursing and Midwifery Research
Subjects:
health service research
nursing
occupational health
patient satisfaction
user-centered design
Online Access:https://journals.lww.com/10.4103/ijnmr.ijnmr_362_23
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