THE INFLUENCE OF SERVICE QUALITY ON SATISFACTION AND BEHAVIORAL INTENTIONS OF FOOTBALL SPECTATORS: A STUDY IN PERNAMBUCO FOOTBALL
ABSTRACT The aim of this study was to examine the influence of service quality perception on spectators’ satisfaction and behavioral intentions in the Pernambuco Professional Football Championship of 2017 - Brazil. Data were collected on match days, using an adapted questionnaire, consisting of four...
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| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universidade Estadual de Maringá
2021-05-01
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| Series: | Journal of Physical Education |
| Subjects: | |
| Online Access: | http://www.scielo.br/scielo.php?script=sci_arttext&pid=S2448-24552021000100202&tlng=en |
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