Developing a quality indicator system for evaluating internet plus home care nursing services based on the SERVQUAL model: a Delphi-analytic hierarchy process study

Background In the context of global population aging and the rapid development of information technology, the demand for Internet Plus Home Care Nursing (Internet+ HCN) services have been on the rise, especially in China. Internet+ HCN services have the potential to maximize existing human resources...

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Bibliographic Details
Main Authors: Lei Ye, Shulan Yang, Biyan Jiang, Caixia Liu, Xiaoqing Jin, Polun Chang
Format: Article
Language:English
Published: PeerJ Inc. 2024-11-01
Series:PeerJ
Subjects:
Online Access:https://peerj.com/articles/18281.pdf
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