Generative AI’s Impact on Customer Satisfaction: A FinTech Perspective

Over several decades, artificial intelligence has evolved from the initial attempts to replicate human reasoning to the advanced applications that propel business innovation across various industries. This paper examines the capacity of Generative Artificial Intelligence to improve customer satisfac...

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Bibliographic Details
Main Authors: Israfilzade Khalil, Vlasenko Danylo
Format: Article
Language:English
Published: Sciendo 2024-12-01
Series:Organizacijų Vadyba: Sisteminiai Tyrimai
Subjects:
Online Access:https://doi.org/10.2478/mosr-2024-0010
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