Evaluating Netflix’s User Experience (UX) Through The Lens Of The HEART Metrics Method

Netflix is one of the most popular subscription video-on-demand (SVoD) platforms, offering a wide range of authentic, high-quality content and features that allow users to select, enjoy, and share their viewing experiences on social media. Despite its popularity, Netflix often receives complaints fr...

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Bibliographic Details
Main Authors: Yulia Astriani, Dwi Rosa Indah, Meylani Utari, M Husni Syahbani
Format: Article
Language:English
Published: Politeknik Negeri Batam 2024-11-01
Series:Journal of Applied Informatics and Computing
Subjects:
Online Access:https://jurnal.polibatam.ac.id/index.php/JAIC/article/view/8727
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