The Effects of cashless policy implementation on revenue optimization in Kakamega County, Kenya
This study examined the effects of cashless policy implementation on revenue optimization in Kakamega County, Kenya. The shift from traditional cash-based transactions to electronic payment systems has been a significant development in public finance management, aimed at enhancing revenue collectio...
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| Format: | Article |
| Language: | English |
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Universidade Federal de Pernambuco (UFPE)
2025-01-01
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| Series: | Journal of Perspectives in Management |
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| Online Access: | https://periodicos.ufpe.br/revistas/index.php/jpm/article/view/264670 |
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| author | Livingstone Eshitika |
| author_facet | Livingstone Eshitika |
| author_sort | Livingstone Eshitika |
| collection | DOAJ |
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This study examined the effects of cashless policy implementation on revenue optimization in Kakamega County, Kenya. The shift from traditional cash-based transactions to electronic payment systems has been a significant development in public finance management, aimed at enhancing revenue collection efficiency, reducing pilferages, and curbing corruption. By adopting a cashless policy, Kakamega County sought to streamline its revenue collection processes, improve transparency, and increase accountability among revenue officers. The research employed a descriptive research design grounded in a quantitative approach. Data was collected from revenue clerks and customers. The findings indicate a substantial improvement in revenue collection, with a marked reduction in fraud and mismanagement. However, the study also identifies challenges such as initial resistance from the revenue clerks, the need for continuous training of revenue clerks, and technical issues related to the cashless system's infrastructure. Overall, the implementation of the cashless policy in Kakamega County has had a positive impact on revenue optimization, although there is a need for ongoing system upgrades, public awareness campaigns, and capacity building to sustain and enhance these gains. The study contributes to the broader discourse on the effectiveness of digital financial technologies in improving public sector revenue management in developing regions.
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| format | Article |
| id | doaj-art-1515bf33af464042b5dc162487bc5bf9 |
| institution | Kabale University |
| issn | 2594-8040 |
| language | English |
| publishDate | 2025-01-01 |
| publisher | Universidade Federal de Pernambuco (UFPE) |
| record_format | Article |
| series | Journal of Perspectives in Management |
| spelling | doaj-art-1515bf33af464042b5dc162487bc5bf92025-01-10T22:19:53ZengUniversidade Federal de Pernambuco (UFPE)Journal of Perspectives in Management2594-80402025-01-01910.51359/2594-8040.2025.264670The Effects of cashless policy implementation on revenue optimization in Kakamega County, KenyaLivingstone Eshitika0https://orcid.org/0009-0007-4943-8483Human Resource Department, Masinde Muliro University of Science of Science and Technology (MMUST), Kakamega (KAK) This study examined the effects of cashless policy implementation on revenue optimization in Kakamega County, Kenya. The shift from traditional cash-based transactions to electronic payment systems has been a significant development in public finance management, aimed at enhancing revenue collection efficiency, reducing pilferages, and curbing corruption. By adopting a cashless policy, Kakamega County sought to streamline its revenue collection processes, improve transparency, and increase accountability among revenue officers. The research employed a descriptive research design grounded in a quantitative approach. Data was collected from revenue clerks and customers. The findings indicate a substantial improvement in revenue collection, with a marked reduction in fraud and mismanagement. However, the study also identifies challenges such as initial resistance from the revenue clerks, the need for continuous training of revenue clerks, and technical issues related to the cashless system's infrastructure. Overall, the implementation of the cashless policy in Kakamega County has had a positive impact on revenue optimization, although there is a need for ongoing system upgrades, public awareness campaigns, and capacity building to sustain and enhance these gains. The study contributes to the broader discourse on the effectiveness of digital financial technologies in improving public sector revenue management in developing regions. https://periodicos.ufpe.br/revistas/index.php/jpm/article/view/264670cashlesspolicy implementationoptimization |
| spellingShingle | Livingstone Eshitika The Effects of cashless policy implementation on revenue optimization in Kakamega County, Kenya Journal of Perspectives in Management cashless policy implementation optimization |
| title | The Effects of cashless policy implementation on revenue optimization in Kakamega County, Kenya |
| title_full | The Effects of cashless policy implementation on revenue optimization in Kakamega County, Kenya |
| title_fullStr | The Effects of cashless policy implementation on revenue optimization in Kakamega County, Kenya |
| title_full_unstemmed | The Effects of cashless policy implementation on revenue optimization in Kakamega County, Kenya |
| title_short | The Effects of cashless policy implementation on revenue optimization in Kakamega County, Kenya |
| title_sort | effects of cashless policy implementation on revenue optimization in kakamega county kenya |
| topic | cashless policy implementation optimization |
| url | https://periodicos.ufpe.br/revistas/index.php/jpm/article/view/264670 |
| work_keys_str_mv | AT livingstoneeshitika theeffectsofcashlesspolicyimplementationonrevenueoptimizationinkakamegacountykenya AT livingstoneeshitika effectsofcashlesspolicyimplementationonrevenueoptimizationinkakamegacountykenya |