Role of Bar and Restaurant Management System: Case of London Lounge, Ubungo Dar-es-Salaam
This study aims at revealing the role played by Bar and Restaurant Management System (BRMS) in Tanzania, by studying its functionalities and user perceptions and later providing recommendations that will improve the Food and Beverage (F&B) services. London Lounge was selected as a case study to...
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| Format: | Article |
| Language: | English |
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College of Engineering of Afe Babalola University, Ado-Ekiti (ABUAD), Ekiti State, Nigeria
2024-10-01
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| Series: | ABUAD Journal of Engineering Research and Development |
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| Online Access: | https://journals.abuad.edu.ng/index.php/ajerd/article/view/724 |
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| _version_ | 1846150799495790592 |
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| author | Deogratias Tasilo Mahuwi Bernad Joseph Hayuma Victor Simon Nkwera Christopher Denis Ntyangiri Martin Ludovick Mushi |
| author_facet | Deogratias Tasilo Mahuwi Bernad Joseph Hayuma Victor Simon Nkwera Christopher Denis Ntyangiri Martin Ludovick Mushi |
| author_sort | Deogratias Tasilo Mahuwi |
| collection | DOAJ |
| description |
This study aims at revealing the role played by Bar and Restaurant Management System (BRMS) in Tanzania, by studying its functionalities and user perceptions and later providing recommendations that will improve the Food and Beverage (F&B) services. London Lounge was selected as a case study to represent the middle-class bar within the country that makes use of BRMSs. The literature shows that the common design of BRMS include functionalities for accounting, inventory and employee management where the system users had positive perception on the advantages of system usage except for the inexperienced users. Focus group discussion was used as the method for data collection where the study team identified that the appropriate system users are Counter Attendants, Supervisors, Managers and the Director. The findings revealed that the system had enough functionality to exhaust the principal duties for each system user based on their job positions and hence played a big role in managing their operations. The study highlighted some system weaknesses hence provided the recommendations to improve the functionalities of the system and attract more users towards system usage. Future research on design and development of BRMS integrated with other systems to manage multiple businesses under the same ownership is highly recommended in this study.
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| format | Article |
| id | doaj-art-1419280e2e8f4830a78f1134a2ee3984 |
| institution | Kabale University |
| issn | 2756-6811 2645-2685 |
| language | English |
| publishDate | 2024-10-01 |
| publisher | College of Engineering of Afe Babalola University, Ado-Ekiti (ABUAD), Ekiti State, Nigeria |
| record_format | Article |
| series | ABUAD Journal of Engineering Research and Development |
| spelling | doaj-art-1419280e2e8f4830a78f1134a2ee39842024-11-28T09:22:00ZengCollege of Engineering of Afe Babalola University, Ado-Ekiti (ABUAD), Ekiti State, NigeriaABUAD Journal of Engineering Research and Development2756-68112645-26852024-10-017210.53982/ajerd.2024.0702.44-j608Role of Bar and Restaurant Management System: Case of London Lounge, Ubungo Dar-es-SalaamDeogratias Tasilo Mahuwi0Bernad Joseph Hayuma1Victor Simon Nkwera2Christopher Denis Ntyangiri3Martin Ludovick Mushi4 Department of Computing and Communication Technology, National Institute of Transport, Tanzania Department of Computing and Communication Technology, National Institute of Transport, Tanzania Department of Computing and Communication Technology, National Institute of Transport, Tanzania Department of Computing and Communication Technology, National Institute of Transport, Tanzania Department of Computing and Communication Technology, National Institute of Transport, Tanzania This study aims at revealing the role played by Bar and Restaurant Management System (BRMS) in Tanzania, by studying its functionalities and user perceptions and later providing recommendations that will improve the Food and Beverage (F&B) services. London Lounge was selected as a case study to represent the middle-class bar within the country that makes use of BRMSs. The literature shows that the common design of BRMS include functionalities for accounting, inventory and employee management where the system users had positive perception on the advantages of system usage except for the inexperienced users. Focus group discussion was used as the method for data collection where the study team identified that the appropriate system users are Counter Attendants, Supervisors, Managers and the Director. The findings revealed that the system had enough functionality to exhaust the principal duties for each system user based on their job positions and hence played a big role in managing their operations. The study highlighted some system weaknesses hence provided the recommendations to improve the functionalities of the system and attract more users towards system usage. Future research on design and development of BRMS integrated with other systems to manage multiple businesses under the same ownership is highly recommended in this study. https://journals.abuad.edu.ng/index.php/ajerd/article/view/724Information Communication Technology (ICT)AccuracyBar and Restaurant Management System (BRMS)Restaurant Management System (RMS)Food Ordering System |
| spellingShingle | Deogratias Tasilo Mahuwi Bernad Joseph Hayuma Victor Simon Nkwera Christopher Denis Ntyangiri Martin Ludovick Mushi Role of Bar and Restaurant Management System: Case of London Lounge, Ubungo Dar-es-Salaam ABUAD Journal of Engineering Research and Development Information Communication Technology (ICT) Accuracy Bar and Restaurant Management System (BRMS) Restaurant Management System (RMS) Food Ordering System |
| title | Role of Bar and Restaurant Management System: Case of London Lounge, Ubungo Dar-es-Salaam |
| title_full | Role of Bar and Restaurant Management System: Case of London Lounge, Ubungo Dar-es-Salaam |
| title_fullStr | Role of Bar and Restaurant Management System: Case of London Lounge, Ubungo Dar-es-Salaam |
| title_full_unstemmed | Role of Bar and Restaurant Management System: Case of London Lounge, Ubungo Dar-es-Salaam |
| title_short | Role of Bar and Restaurant Management System: Case of London Lounge, Ubungo Dar-es-Salaam |
| title_sort | role of bar and restaurant management system case of london lounge ubungo dar es salaam |
| topic | Information Communication Technology (ICT) Accuracy Bar and Restaurant Management System (BRMS) Restaurant Management System (RMS) Food Ordering System |
| url | https://journals.abuad.edu.ng/index.php/ajerd/article/view/724 |
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