Discrete Event Simulation Model Performed with Data Analytics for a Call Center Optimization
Optimization models enable organizations to find the best solution and respond to the demand from an uncertain environment and stochastic process promptly and with less engineering effort. This study aims to optimize the number of seasonal agents and customer prioritization needed for a call center...
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Istanbul University Press
2022-04-01
|
| Series: | Istanbul Business Research |
| Subjects: | |
| Online Access: | https://cdn.istanbul.edu.tr/file/JTA6CLJ8T5/BC7BFE82CDD84756AE31EDDB8337542E |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|