The Moderating Impact of Employee Job Satisfaction on the Service Quality–Customer Satisfaction Relationship: The Case of the Lebanese Healthcare Institutions
In an era where managers are seeking to improve customer satisfaction and decrease customer response time, healthcare organizations are striving to increase patient satisfaction by improving communication channels, eliminating errors, and reducing patient waiting time. Job satisfaction plays a signi...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2024-12-01
|
| Series: | SAGE Open |
| Online Access: | https://doi.org/10.1177/21582440241295473 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|