Citizen, Customer, Partner : engaging the public in public management / by Thomas, John Clayton

Table of Contents: “…Citizen, customer, partner, and public management -- The changing place of the public in public management -- Providing customer service in public service -- Learning about the public's needs -- Coproducing public services and public value -- Managing for coproduction -- When is public involvement desirable? -- Engaging representative participation and reaching effective decisions -- Techniques for involving the public in decision making -- Implications for public managers, the public, and democracy -- Appendix. …”
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Unlocking evidence / by Singh, Charanjit, Ramjohn, Mohamed

Table of Contents: “…An introduction to the substantive law of evidence -- The law of evidence : the burdens and standards of proof -- Testimony of witnesses -- The disclosure of evidence and protection from disclosure : privilege and pblic interest immunity -- Silence : the effect on an accusation -- Course of trial -- Hearsay : the exclusionary rule -- Hearsay : admissibility in criminal cases -- Hearsay : civil cases -- Confessions and evidence obtained unlawfully -- Evidence of bad character in criminal proceedings -- Admissibility of bad character evidence of witnesses and defendants -- Corroboration, lies, care warnings and identification evidence -- Opinion, documentary and real evidence.…”
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