Showing 1 - 2 results of 2 for search '"service recovery performance"', query time: 0.04s Refine Results
  1. 1
    The interactive effects of extrinsic and intrinsic motivations on service recovery performance: the mediating role of self-efficacy

    The interactive effects of extrinsic and intrinsic motivations on service recovery performance: the mediating role of self-efficacy by Yanni Zhu, Yixuan Wang, Baoyi Song, Qiaoyan Feng, Huiying Lin, Juan Tang

    Published 2023-07-01
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  2. 2
    Linking employee voice to service recovery performance in the hotel sector: The mediating role of tacit knowledge sharing and employee innovation

    Linking employee voice to service recovery performance in the hotel sector: The mediating role of tacit knowledge sharing and employee innovation by Sultan Alzyoud, Waed Ensour, Ayman Harb

    Published 2024-01-01
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