La estrategia CRM, una visión 360º del cliente by Ma. Rosa Llamas Alonso, Jean-Pierre Lévy-Mangin, Ma. Aranzazu Sulé Alonso

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Impact of Trust in State-run Organizations on Citizen`s Satisfaction by Yousef Mohammadifar, Mohammad Ahmadi, Seyed Dadvash Hashemi

Subjects: “…customer orientation…”
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Innovation and market orientation in smallholder pig production: by Okello, Daniel Micheal Okello, Odongo, Walter, Aliro, Tonny, Owiny, David Okello, Ndyomugyenyi, Elly Kurobuza

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Travailler en projets dans la R & D by Lucie Goussard, Guillaume Tiffon

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Employee Satisfaction Measurement – Part of Internal Marketing by Luigi DUMITRESCU, Iuliana CETINĂ, Alma PENTESCU

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Modeling the significance of strategic orientation for innovation capabilities and enterprise performance: evidence from Ethiopian SMEs by Aklilu Tukela Bekata, Chalchissa Amentie Kero

Subjects: “…Customer orientation…”
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Customer management in B2B markets in the context of digitalization by M. V. Orlova, V. V. Orlov

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MÜŞTERİ ODAKLILIK, MARKA GÜVENİLİRLİĞİ VE YEREL PERAKENDE SADAKATİ İLİŞKİSİ by Yunus Güler

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Sağlık İşletmelerinde Müşteri Odaklı Pazarlama Anlayışı İle Hizmet Kalite Algısı Arasındaki İlişki; Bir Hastane Örneği by Duygu Koçoğlu, Ayşe Nur Soysal

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Adopting a green strategy and related practices: Lessons from small food establishments in an emerging economy by Vanessa Eva-Ann Green, Alet C. Erasmus

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PAZAR YÖNELİMİ-FİRMA PERFORMANSI İLİŞKİSİ: İMKB’YE KOTE FİRMALAR ÜZERİNDE BİR ARAŞTIRMA by Ali Danışman, Ertan Erkocaoğlan

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EXAMINING THE RELATIONS BETWEEN EMPLOYEES’ PERCEPTION OF CORPORATE SOCIAL RESPONSIBILITY, CUSTOMER ORIENTATION AND PERCEIVED PERFORMANCE by Ebru Enginkaya, Gizem Köse

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History of origin and development of customer service by T. N. Sakulyeva, S. Trombetta

Subjects: “…customer-oriented approach…”
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Client-oriented approach in assessing quality of transport services for private clients by O. A. Yusupova

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Development of client service as a basis for birth of the electronic commerce system by К. A. Zalihina, Т. N. Sakulyeva

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Russian Practice of Marketing Management by Value Proposition by Tatiana V. Suvorova

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Development of adaptive mechanisms of budget planning in the field of marketing activities in a turbulent economic environment by A. A. Sazonov, M. V. Sazonova

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Determinants, Moderators and Consequences of Organizational Interaction Orientation by Christian Hoops, Michael Bücker

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