Investigation and cause analysis of out-patient experience based on brand recognition model (基于品牌认知模型的门诊就诊患者体验调查与原因分析) by WAN Meifeng (万美凤), ZHU Hengmei (朱恒美), FANG Shuheng (房树恒), ZHANG Yanli (张延丽)

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The importance of doctor-patient and nurse-patient communication in clinical nursing practice (医患沟通在临床护理中的重要性探讨) by HU Fang (胡芳)

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Practice of standard management of outpatient complaints (门诊投诉患者临床规范处理实践) by WANG Shengmei (王升梅), CHEN Jianyu (陈建玉), CHEN Mingxia (陈铭霞)

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