Enhancing customer satisfaction towards the service quality of Soekarno-Hatta International Airport using servqual and binary logistic regression

Enhancing customer satisfaction towards the service quality of Soekarno-Hatta International Airport using servqual and binary logistic regression

The world is experiencing rapid change, leading to transformations in human lifestyles that necessitate adaptation. However, the aviation industry appears to have reached a point of stagnation. Soekarno-Hatta International Airport must adapt to the new needs and demands of passengers by implementing...

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Bibliographic Details
Main Authors: Felice Graciela, Triwulandari Satitidjati Dewayana, Anik Nur Habyba
Format: Article
Language:Indonesian
Published: Universitas Pembangunan Nasional "Veteran" Yogyakarta 2024-12-01
Series:OPSI
Subjects:
quality improvement
internatinal airport
servqual
binary logistic regression
Online Access:http://jurnal.upnyk.ac.id/index.php/opsi/article/view/11930
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