A simulation based digital twin approach to assessing the organization of response to emergency calls
Abstract In emergency situations, timely contact with emergency medical communication centers (EMCCs) is critical for patient outcomes. Increasing call volumes and economic constraints are challenging many countries, necessitating organizational changes in EMCCs. This study uses a simulation-based d...
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| Main Authors: | , , , , , , , , , , , , |
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| Format: | Article |
| Language: | English |
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Nature Portfolio
2024-12-01
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| Series: | npj Digital Medicine |
| Online Access: | https://doi.org/10.1038/s41746-024-01392-2 |
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| _version_ | 1841559111542505472 |
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| author | Yann Penverne Clea Martinez Nicolas Cellier Canan Pehlivan Joel Jenvrin Dominique Savary Valerie Debierre Florence Deciron Anis Bichri Quentin Lebastard Emmanuel Montassier Brice Leclere Franck Fontanili |
| author_facet | Yann Penverne Clea Martinez Nicolas Cellier Canan Pehlivan Joel Jenvrin Dominique Savary Valerie Debierre Florence Deciron Anis Bichri Quentin Lebastard Emmanuel Montassier Brice Leclere Franck Fontanili |
| author_sort | Yann Penverne |
| collection | DOAJ |
| description | Abstract In emergency situations, timely contact with emergency medical communication centers (EMCCs) is critical for patient outcomes. Increasing call volumes and economic constraints are challenging many countries, necessitating organizational changes in EMCCs. This study uses a simulation-based digital twin approach, creating a virtual model of EMCC operations to assess the impact of different organizational scenarios on accessibility. Specifically, we explore two decompartmentalized scenarios where traditionally isolated call centers are reorganized to enable more flexible call distribution. The primary measure of accessibility was service quality within 30 s of call reception. Our results show that decompartmentalization improves service quality by 17% to 21%. This study demonstrates that reducing regional isolation in EMCCs can enhance performance and accessibility with a simulation-based digital twin approach providing a clear and objective method to quantify the benefits.” |
| format | Article |
| id | doaj-art-fe9e1fbd1123453c8d0395e9403cc6c4 |
| institution | Kabale University |
| issn | 2398-6352 |
| language | English |
| publishDate | 2024-12-01 |
| publisher | Nature Portfolio |
| record_format | Article |
| series | npj Digital Medicine |
| spelling | doaj-art-fe9e1fbd1123453c8d0395e9403cc6c42025-01-05T12:47:27ZengNature Portfolionpj Digital Medicine2398-63522024-12-017111310.1038/s41746-024-01392-2A simulation based digital twin approach to assessing the organization of response to emergency callsYann Penverne0Clea Martinez1Nicolas Cellier2Canan Pehlivan3Joel Jenvrin4Dominique Savary5Valerie Debierre6Florence Deciron7Anis Bichri8Quentin Lebastard9Emmanuel Montassier10Brice Leclere11Franck Fontanili12Department of Emergency Medicine, Nantes Université, CHU NantesIndustrial Engineering Center, IMT Mines Albi, University of ToulouseIndustrial Engineering Center, IMT Mines Albi, University of ToulouseIndustrial Engineering Center, IMT Mines Albi, University of ToulouseDepartment of Emergency Medicine, Nantes Université, CHU NantesDepartment of Emergency Medicine, CHU AngersDepartment of Emergency Medicine, CH La Roche sur YonDepartment of Emergency Medicine, CH Le MansDepartment of Emergency Medicine, CH LavalDepartment of Emergency Medicine, Nantes Université, CHU NantesDepartment of Emergency Medicine, Nantes Université, CHU NantesDepartment of Public Health, Intervention Research Unit, Nantes Université, CHU NantesIndustrial Engineering Center, IMT Mines Albi, University of ToulouseAbstract In emergency situations, timely contact with emergency medical communication centers (EMCCs) is critical for patient outcomes. Increasing call volumes and economic constraints are challenging many countries, necessitating organizational changes in EMCCs. This study uses a simulation-based digital twin approach, creating a virtual model of EMCC operations to assess the impact of different organizational scenarios on accessibility. Specifically, we explore two decompartmentalized scenarios where traditionally isolated call centers are reorganized to enable more flexible call distribution. The primary measure of accessibility was service quality within 30 s of call reception. Our results show that decompartmentalization improves service quality by 17% to 21%. This study demonstrates that reducing regional isolation in EMCCs can enhance performance and accessibility with a simulation-based digital twin approach providing a clear and objective method to quantify the benefits.”https://doi.org/10.1038/s41746-024-01392-2 |
| spellingShingle | Yann Penverne Clea Martinez Nicolas Cellier Canan Pehlivan Joel Jenvrin Dominique Savary Valerie Debierre Florence Deciron Anis Bichri Quentin Lebastard Emmanuel Montassier Brice Leclere Franck Fontanili A simulation based digital twin approach to assessing the organization of response to emergency calls npj Digital Medicine |
| title | A simulation based digital twin approach to assessing the organization of response to emergency calls |
| title_full | A simulation based digital twin approach to assessing the organization of response to emergency calls |
| title_fullStr | A simulation based digital twin approach to assessing the organization of response to emergency calls |
| title_full_unstemmed | A simulation based digital twin approach to assessing the organization of response to emergency calls |
| title_short | A simulation based digital twin approach to assessing the organization of response to emergency calls |
| title_sort | simulation based digital twin approach to assessing the organization of response to emergency calls |
| url | https://doi.org/10.1038/s41746-024-01392-2 |
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