Customer Satisfaction Affected by Service Quality with the Scale of Service Quality in Hotels (SSQH) Method

Customer Satisfaction Affected by Service Quality with the Scale of Service Quality in Hotels (SSQH) Method

Service quality is a characteristic of a product or service that has advantages in satisfying real or implied needs. Customer satisfaction is a feeling of pleasure or disappointment that arises after comparing performance with expectations. This study aims to determine how customer quality affects c...

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Bibliographic Details
Main Author: Adi Utama
Format: Article
Language:English
Published: Bandung: Prodi Manajemen FE Universitas Langlangbuana 2024-12-01
Series:Almana: Jurnal Manajemen dan Bisnis
Subjects:
consumer satisfaction
hotel service quality scale (ssqh)
service quality
Online Access:http://journalfeb.unla.ac.id/index.php/almana/article/view/2723
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