Kualitas Pelayanan Publik dalam Pemberian Izin Mendirikan Bangunan Di Badan Pelayanan Perizinan Terpadu
This research title is ”Services Building Permit in Achieving Optimal Quality Public Services are held at Integrated Licensing Service Agency Pematang Siantar”. So far, in the minds of the public, that the quality of service Building Permit less bureaucracy and process sounds a bit complicated, and...
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| Format: | Article |
| Language: | English |
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Universitas Medan Area
2019-01-01
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| Series: | Perspektif: Jurnal Ilmu-ilmu Sosial |
| Subjects: | |
| Online Access: | http://ojs.uma.ac.id/index.php/perspektif/article/view/2505 |
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| author | Andy Frans Leo Silalahi Syafruddin Ritonga Beby Masitho Batubara |
| author_facet | Andy Frans Leo Silalahi Syafruddin Ritonga Beby Masitho Batubara |
| author_sort | Andy Frans Leo Silalahi |
| collection | DOAJ |
| description | This research title is ”Services Building Permit in Achieving Optimal Quality Public Services are held at Integrated Licensing Service Agency Pematang Siantar”. So far, in the minds of the public, that the quality of service Building Permit less bureaucracy and process sounds a bit complicated, and less than optimal. The main problem in this research is how the quality of public services in the granting of building permit in the Integrated Licensing Service Agency Pematang Siantar. The methods of data collection to use in this research were kuesioner, observation and documentation. The results showed that the quality of public services in the Service Agency of Integrated Licensing Pematang Siantar has been running well although there are still some constraints. This research uses the service quality theory of Zeithaml, Parasuraman and Berry consisting of 5 indicators of service quality that is tangible (physical evidence), reliability, responsiveness, Assurance and Emphaty. The survey results obtained from the respondents are tangible (physical evidence) of 51.9% (Pretty Good), Reliabelity of 77.2% (Good), Responsiveness of 73,4% (Good), Assurance 65,8% (Good), and Emphaty of 60,76%(Good). From these indicators can be concluded that the quality of service in the Integrated Licensing Service Agency Pematang siantar included in good category |
| format | Article |
| id | doaj-art-f4af502824a247dcaf2638ba240b4587 |
| institution | Kabale University |
| issn | 2085-0328 |
| language | English |
| publishDate | 2019-01-01 |
| publisher | Universitas Medan Area |
| record_format | Article |
| series | Perspektif: Jurnal Ilmu-ilmu Sosial |
| spelling | doaj-art-f4af502824a247dcaf2638ba240b45872025-01-02T23:37:17ZengUniversitas Medan AreaPerspektif: Jurnal Ilmu-ilmu Sosial2085-03282019-01-018161410.31289/perspektif.v8i1.25051691Kualitas Pelayanan Publik dalam Pemberian Izin Mendirikan Bangunan Di Badan Pelayanan Perizinan TerpaduAndy Frans Leo Silalahi0Syafruddin Ritonga1Beby Masitho Batubara2Universitas Medan AreaUniversitas Medan AreaUniversitas Medan AreaThis research title is ”Services Building Permit in Achieving Optimal Quality Public Services are held at Integrated Licensing Service Agency Pematang Siantar”. So far, in the minds of the public, that the quality of service Building Permit less bureaucracy and process sounds a bit complicated, and less than optimal. The main problem in this research is how the quality of public services in the granting of building permit in the Integrated Licensing Service Agency Pematang Siantar. The methods of data collection to use in this research were kuesioner, observation and documentation. The results showed that the quality of public services in the Service Agency of Integrated Licensing Pematang Siantar has been running well although there are still some constraints. This research uses the service quality theory of Zeithaml, Parasuraman and Berry consisting of 5 indicators of service quality that is tangible (physical evidence), reliability, responsiveness, Assurance and Emphaty. The survey results obtained from the respondents are tangible (physical evidence) of 51.9% (Pretty Good), Reliabelity of 77.2% (Good), Responsiveness of 73,4% (Good), Assurance 65,8% (Good), and Emphaty of 60,76%(Good). From these indicators can be concluded that the quality of service in the Integrated Licensing Service Agency Pematang siantar included in good categoryhttp://ojs.uma.ac.id/index.php/perspektif/article/view/2505building permit services, the quality of public service, public service |
| spellingShingle | Andy Frans Leo Silalahi Syafruddin Ritonga Beby Masitho Batubara Kualitas Pelayanan Publik dalam Pemberian Izin Mendirikan Bangunan Di Badan Pelayanan Perizinan Terpadu Perspektif: Jurnal Ilmu-ilmu Sosial building permit services, the quality of public service, public service |
| title | Kualitas Pelayanan Publik dalam Pemberian Izin Mendirikan Bangunan Di Badan Pelayanan Perizinan Terpadu |
| title_full | Kualitas Pelayanan Publik dalam Pemberian Izin Mendirikan Bangunan Di Badan Pelayanan Perizinan Terpadu |
| title_fullStr | Kualitas Pelayanan Publik dalam Pemberian Izin Mendirikan Bangunan Di Badan Pelayanan Perizinan Terpadu |
| title_full_unstemmed | Kualitas Pelayanan Publik dalam Pemberian Izin Mendirikan Bangunan Di Badan Pelayanan Perizinan Terpadu |
| title_short | Kualitas Pelayanan Publik dalam Pemberian Izin Mendirikan Bangunan Di Badan Pelayanan Perizinan Terpadu |
| title_sort | kualitas pelayanan publik dalam pemberian izin mendirikan bangunan di badan pelayanan perizinan terpadu |
| topic | building permit services, the quality of public service, public service |
| url | http://ojs.uma.ac.id/index.php/perspektif/article/view/2505 |
| work_keys_str_mv | AT andyfransleosilalahi kualitaspelayananpublikdalampemberianizinmendirikanbangunandibadanpelayananperizinanterpadu AT syafruddinritonga kualitaspelayananpublikdalampemberianizinmendirikanbangunandibadanpelayananperizinanterpadu AT bebymasithobatubara kualitaspelayananpublikdalampemberianizinmendirikanbangunandibadanpelayananperizinanterpadu |