Protocol: Systematic literature review on innovation competence in the service innovation process focused on patient experience
Innovation in services is a necessary requirement to improve the competitiveness of organizations, espe-cially in a globally growing sector like healthcare. However, it is a complex process since services are intangible and co-created with users and other actors who interact through different roles,...
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| Format: | Article |
| Language: | English |
| Published: |
Universitat Politècnica de València
2024-04-01
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| Series: | WPOM : Working Papers on Operations Management |
| Subjects: | |
| Online Access: | https://polipapers.upv.es/index.php/WPOM/article/view/20551 |
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