Does an emergency access button increase the patients’ satisfaction and feeling of safety with the out-of-hours health services? A randomised controlled trial in Denmark

Does an emergency access button increase the patients’ satisfaction and feeling of safety with the out-of-hours health services? A randomised controlled trial in Denmark

Objective To investigate if the option to bypass the telephone queue can increase satisfaction and feeling of safety in callers.Design Randomised controlled parallel superiority trial. Data from questionnaire survey.Setting Two out-of-hours (OOH) services in Denmark.Participants 217 510 citizens who...

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Bibliographic Details
Main Authors: Morten Bondo Christensen, Helle Collatz Christensen, Bo Christensen, L Huibers, Jonas Fynboe Ebert
Format: Article
Language:English
Published: BMJ Publishing Group 2020-09-01
Series:BMJ Open
Online Access:https://bmjopen.bmj.com/content/10/9/e030267.full
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