MATHEMATICAL SIMULATION OF USER SATISFACTION PARAMETERS AND ORGANIZATION MANAGEMENT QUALITY SYSTEM EFFICIENCY

MATHEMATICAL SIMULATION OF USER SATISFACTION PARAMETERS AND ORGANIZATION MANAGEMENT QUALITY SYSTEM EFFICIENCY

The problem of mathematical model in complexation of production, work, services quality parameters is solved. Distribution of rank weights among and within quality parameters groups is considered. Distribution of quality parameters is described by the hyperbolic rank function. The method permits to...

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Bibliographic Details
Main Authors: Robert R. Lazurenko, Irina G. Koshlyakova, Tatiana V. Rastrygina, Anastasia A. Berezina
Format: Article
Language:Russian
Published: Don State Technical University 2010-09-01
Series:Advanced Engineering Research
Subjects:
quality parameters
user satisfaction
rank weights
rank function.
Online Access:https://www.vestnik-donstu.ru/jour/article/view/1040
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