Robotic Digitalization and Business Success: The Central Role of Trust and Leadership in Operational Efficiency—A Hybrid Approach Using PLS-SEM and fsQCA
While digitalization and robotics are a reality for companies and contribute to value creation, few studies have examined their impact on operational performance. This study examines how digitalization (with robots and artificial intelligence-AI) in companies contributes to improving operational per...
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| Format: | Article |
| Language: | English |
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IEEE
2024-01-01
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| Series: | IEEE Access |
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| Online Access: | https://ieeexplore.ieee.org/document/10772078/ |
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| author | Miguel Gonzalez-Mohino Mario J. Donate Guzman A. Munoz-Fernandez L. Javier Cabeza-Ramirez |
| author_facet | Miguel Gonzalez-Mohino Mario J. Donate Guzman A. Munoz-Fernandez L. Javier Cabeza-Ramirez |
| author_sort | Miguel Gonzalez-Mohino |
| collection | DOAJ |
| description | While digitalization and robotics are a reality for companies and contribute to value creation, few studies have examined their impact on operational performance. This study examines how digitalization (with robots and artificial intelligence-AI) in companies contributes to improving operational performance, emphasizing the importance of trust and effective knowledge-oriented leadership to create a positive context for its implementation. The research included ten companies, where an engineer in a managerial position was surveyed to obtain a strategic perspective, complemented by responses from 108 employees to reflect the operational perspective. Through qualitative comparative analysis with fuzzy sets (fsQCA) and Partial Least Squares Structural Equation Modeling (PLS-SEM), combinations of factors leading to business success from the perspective of digitalization are identified. Findings reveal that trust in robots and AI and effective leadership are crucial for improving operational efficiency in an increasingly digitized business environment. This study provides valuable insights into how the integration of advanced digital technologies through organizational factors such as knowledge-oriented leadership can contribute to improved operational performance, offering practical perspectives to managers on how to handle digitalization in organizations. |
| format | Article |
| id | doaj-art-e88289f342424b6f9d4195cdc49b3c37 |
| institution | Kabale University |
| issn | 2169-3536 |
| language | English |
| publishDate | 2024-01-01 |
| publisher | IEEE |
| record_format | Article |
| series | IEEE Access |
| spelling | doaj-art-e88289f342424b6f9d4195cdc49b3c372024-12-21T00:01:11ZengIEEEIEEE Access2169-35362024-01-011219211319212610.1109/ACCESS.2024.350962310772078Robotic Digitalization and Business Success: The Central Role of Trust and Leadership in Operational Efficiency—A Hybrid Approach Using PLS-SEM and fsQCAMiguel Gonzalez-Mohino0https://orcid.org/0000-0003-0849-276XMario J. Donate1https://orcid.org/0000-0003-4087-2535Guzman A. Munoz-Fernandez2https://orcid.org/0000-0003-4521-4793L. Javier Cabeza-Ramirez3https://orcid.org/0000-0002-5603-2365Department of Business Organization, University of Córdoba, Córdoba, SpainDepartment of Business Administration, University of Castilla-La Mancha, Ciudad Real, SpainDepartment of Business Organization, University of Córdoba, Córdoba, SpainDepartment of Business Organization, University of Córdoba, Córdoba, SpainWhile digitalization and robotics are a reality for companies and contribute to value creation, few studies have examined their impact on operational performance. This study examines how digitalization (with robots and artificial intelligence-AI) in companies contributes to improving operational performance, emphasizing the importance of trust and effective knowledge-oriented leadership to create a positive context for its implementation. The research included ten companies, where an engineer in a managerial position was surveyed to obtain a strategic perspective, complemented by responses from 108 employees to reflect the operational perspective. Through qualitative comparative analysis with fuzzy sets (fsQCA) and Partial Least Squares Structural Equation Modeling (PLS-SEM), combinations of factors leading to business success from the perspective of digitalization are identified. Findings reveal that trust in robots and AI and effective leadership are crucial for improving operational efficiency in an increasingly digitized business environment. This study provides valuable insights into how the integration of advanced digital technologies through organizational factors such as knowledge-oriented leadership can contribute to improved operational performance, offering practical perspectives to managers on how to handle digitalization in organizations.https://ieeexplore.ieee.org/document/10772078/Digital trustdigitalizationknowledge-oriented leadershipoperational performancerobotstime management |
| spellingShingle | Miguel Gonzalez-Mohino Mario J. Donate Guzman A. Munoz-Fernandez L. Javier Cabeza-Ramirez Robotic Digitalization and Business Success: The Central Role of Trust and Leadership in Operational Efficiency—A Hybrid Approach Using PLS-SEM and fsQCA IEEE Access Digital trust digitalization knowledge-oriented leadership operational performance robots time management |
| title | Robotic Digitalization and Business Success: The Central Role of Trust and Leadership in Operational Efficiency—A Hybrid Approach Using PLS-SEM and fsQCA |
| title_full | Robotic Digitalization and Business Success: The Central Role of Trust and Leadership in Operational Efficiency—A Hybrid Approach Using PLS-SEM and fsQCA |
| title_fullStr | Robotic Digitalization and Business Success: The Central Role of Trust and Leadership in Operational Efficiency—A Hybrid Approach Using PLS-SEM and fsQCA |
| title_full_unstemmed | Robotic Digitalization and Business Success: The Central Role of Trust and Leadership in Operational Efficiency—A Hybrid Approach Using PLS-SEM and fsQCA |
| title_short | Robotic Digitalization and Business Success: The Central Role of Trust and Leadership in Operational Efficiency—A Hybrid Approach Using PLS-SEM and fsQCA |
| title_sort | robotic digitalization and business success the central role of trust and leadership in operational efficiency x2014 a hybrid approach using pls sem and fsqca |
| topic | Digital trust digitalization knowledge-oriented leadership operational performance robots time management |
| url | https://ieeexplore.ieee.org/document/10772078/ |
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