Classifying Patient Complaints Using Artificial Intelligence–Powered Large Language Models: Cross-Sectional Study

Classifying Patient Complaints Using Artificial Intelligence–Powered Large Language Models: Cross-Sectional Study

Abstract BackgroundPatient complaints provide valuable insights into the performance of health care systems, highlighting potential risks not apparent to staff. Patient complaints can drive systemic changes that enhance patient safety. However, manual categorization and analys...

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Main Authors: Sky Wei Chee Koh, Eunice Rui Ning Wong, John Chong Min Tan, Stephanie C C van der Lubbe, Jun Cong Goh, Ethan Sheng Yong Ching, Ian Wen Yih Chia, Si Hui Low, Ping Young Ang, Queenie Quek, Mehul Motani, Jose M Valderas
Format: Article
Language:English
Published: JMIR Publications 2025-08-01
Series:Journal of Medical Internet Research
Online Access:https://www.jmir.org/2025/1/e74231
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