Using Online Reviews to Drive Person-Centered Care: An HCAHPS-Validated Approach

Using Online Reviews to Drive Person-Centered Care: An HCAHPS-Validated Approach

Person-centered care focuses on the needs of the individual receiving care, and involves cooperation between patients and health professionals to develop and monitor care. This research demonstrates that online patient reviews provide a rich, real-time, and detailed source of patient experience that...

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Bibliographic Details
Main Authors:	Joseph G Taylor PhD, Meghan P Leaver PhD, Alex Griffiths PhD
Format:	Article
Language:	English
Published:	SAGE Publishing 2025-07-01
Series:	Journal of Patient Experience
Online Access:	https://doi.org/10.1177/23743735251360471
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