Multilevel relationships and loyalty in the microfinance industry: evidence from Tanzania
Purpose – The operations and viability of microfinance institutions (MFIs), crucial for socioeconomic development and poverty reduction, heavily rely on the multilevel relationships among borrowers, loan officers and MFIs. This study examines the relationship between interpersonal and firm-level re...
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| Format: | Article |
| Language: | English |
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Emerald Publishing
2025-01-01
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| Series: | Journal of Business and Socio-Economic Development |
| Subjects: | |
| Online Access: | https://www.emerald.com/insight/content/doi/10.1108/JBSED-01-2023-0006/full/pdf |
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