How do users view time-sharing car: Research of user feedback based on customer journey
A deficit in comprehensive academic research on user feedback for time-sharing cars exists. This study addresses this shortfall by examining 123.8 thousand user posts from Baidu Post Bar’s social media. Within a customer journey framework, it gathers and assesses user feedback to chart the progressi...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Tsinghua University Press
2025-03-01
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| Series: | Journal of Highway and Transportation Research and Development |
| Subjects: | |
| Online Access: | https://www.sciopen.com/article/10.26599/HTRD.2025.9480053 |
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