A Role Discovered: Exploring Northwell Health's Patient Experience Structure and Leadership Characteristics

Examining the evolution of healthcare, leaders in patient experience (PX) have played a pivotal role in shaping a more compassionate and human-centered landscape. This three-part multi-modal descriptive study aimed to investigate shared traits, skills, and characteristics among PX leaders in hospita...

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Bibliographic Details
Main Authors: Agnes Barden, Nicole Giammarinaro, Natalie Rousseau, Carolyne Burgess
Format: Article
Language:English
Published: The Beryl Institute 2024-11-01
Series:Patient Experience Journal
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Online Access:https://pxjournal.org/journal/vol11/iss3/19
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