A Role Discovered: Exploring Northwell Health's Patient Experience Structure and Leadership Characteristics
Examining the evolution of healthcare, leaders in patient experience (PX) have played a pivotal role in shaping a more compassionate and human-centered landscape. This three-part multi-modal descriptive study aimed to investigate shared traits, skills, and characteristics among PX leaders in hospita...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
The Beryl Institute
2024-11-01
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| Series: | Patient Experience Journal |
| Subjects: | |
| Online Access: | https://pxjournal.org/journal/vol11/iss3/19 |
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| _version_ | 1841554128112713728 |
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| author | Agnes Barden Nicole Giammarinaro Natalie Rousseau Carolyne Burgess |
| author_facet | Agnes Barden Nicole Giammarinaro Natalie Rousseau Carolyne Burgess |
| author_sort | Agnes Barden |
| collection | DOAJ |
| description | Examining the evolution of healthcare, leaders in patient experience (PX) have played a pivotal role in shaping a more compassionate and human-centered landscape. This three-part multi-modal descriptive study aimed to investigate shared traits, skills, and characteristics among PX leaders in hospital settings. Employing a transformational leadership self-assessment tool and a guided interview process, recurring themes surfaced. The majority of participants reported employing a transformational leadership style. PX leaders emphasized the significance of communication, empathy, adaptability, teamwork, presence, and relationship-building in their roles. While hospital executive leaders had a slightly varied perspective on essential PX leader skillsets, they underscored the importance of analysis, execution, and collaboration. As the role of PX leaders continues to evolve, an understanding and awareness of these behavioral competencies can aid in the identification, development, and retention of PX talent. |
| format | Article |
| id | doaj-art-ddda53e7345d426e98e30df52e114b27 |
| institution | Kabale University |
| issn | 2372-0247 |
| language | English |
| publishDate | 2024-11-01 |
| publisher | The Beryl Institute |
| record_format | Article |
| series | Patient Experience Journal |
| spelling | doaj-art-ddda53e7345d426e98e30df52e114b272025-01-08T20:21:43ZengThe Beryl InstitutePatient Experience Journal2372-02472024-11-0111310.35680/2372-0247.1835A Role Discovered: Exploring Northwell Health's Patient Experience Structure and Leadership CharacteristicsAgnes BardenNicole GiammarinaroNatalie RousseauCarolyne BurgessExamining the evolution of healthcare, leaders in patient experience (PX) have played a pivotal role in shaping a more compassionate and human-centered landscape. This three-part multi-modal descriptive study aimed to investigate shared traits, skills, and characteristics among PX leaders in hospital settings. Employing a transformational leadership self-assessment tool and a guided interview process, recurring themes surfaced. The majority of participants reported employing a transformational leadership style. PX leaders emphasized the significance of communication, empathy, adaptability, teamwork, presence, and relationship-building in their roles. While hospital executive leaders had a slightly varied perspective on essential PX leader skillsets, they underscored the importance of analysis, execution, and collaboration. As the role of PX leaders continues to evolve, an understanding and awareness of these behavioral competencies can aid in the identification, development, and retention of PX talent.https://pxjournal.org/journal/vol11/iss3/19patient experienceleadershipstructurecharacteristicsrecruitment |
| spellingShingle | Agnes Barden Nicole Giammarinaro Natalie Rousseau Carolyne Burgess A Role Discovered: Exploring Northwell Health's Patient Experience Structure and Leadership Characteristics Patient Experience Journal patient experience leadership structure characteristics recruitment |
| title | A Role Discovered: Exploring Northwell Health's Patient Experience Structure and Leadership Characteristics |
| title_full | A Role Discovered: Exploring Northwell Health's Patient Experience Structure and Leadership Characteristics |
| title_fullStr | A Role Discovered: Exploring Northwell Health's Patient Experience Structure and Leadership Characteristics |
| title_full_unstemmed | A Role Discovered: Exploring Northwell Health's Patient Experience Structure and Leadership Characteristics |
| title_short | A Role Discovered: Exploring Northwell Health's Patient Experience Structure and Leadership Characteristics |
| title_sort | role discovered exploring northwell health s patient experience structure and leadership characteristics |
| topic | patient experience leadership structure characteristics recruitment |
| url | https://pxjournal.org/journal/vol11/iss3/19 |
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