Working with AI: The Effect of Job Stress on Hotel Employees’ Work Engagement
Based on the Conservation of Resources (COR) theory and social support theory, this study focuses on the effects of AI-induced stress on hotel employees’ work engagement and examines the mediating role of psychological capital and the moderating role of perceived organizational support. A sample of...
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| Format: | Article |
| Language: | English |
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MDPI AG
2024-11-01
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| Series: | Behavioral Sciences |
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| Online Access: | https://www.mdpi.com/2076-328X/14/11/1076 |
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| author | Yong Hou Liwei Fan |
| author_facet | Yong Hou Liwei Fan |
| author_sort | Yong Hou |
| collection | DOAJ |
| description | Based on the Conservation of Resources (COR) theory and social support theory, this study focuses on the effects of AI-induced stress on hotel employees’ work engagement and examines the mediating role of psychological capital and the moderating role of perceived organizational support. A sample of five-star hotels in China was selected for the study, data were analyzed, and hypotheses were tested using SPSS 27.0 and Mplus 7.4 software. The results of the study revealed that AI-induced stress had a significant negative effect on work engagement and psychological capital mediated the relationship between AI-induced stress and work engagement. Perceived organizational support moderated the relationship between work stress and psychological capital. Specifically, the higher the perceived organizational support, the lower the negative effect of work stress on psychological capital; conversely, the lower the perceived organizational support, the higher the negative effect of work stress on psychological capital. The greater the negative impact of work stress on psychological capital, the higher the perceived organizational support, and the smaller the negative impact of work stress on psychological capital. The findings of the study not only enrich the research related to AI in the hotel industry but also have certain reference significance for managers in the hotel industry who introduce AI in managing their employees. |
| format | Article |
| id | doaj-art-d86e3f311346411f8b2a4b80bf3beab2 |
| institution | Kabale University |
| issn | 2076-328X |
| language | English |
| publishDate | 2024-11-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Behavioral Sciences |
| spelling | doaj-art-d86e3f311346411f8b2a4b80bf3beab22024-11-26T17:51:35ZengMDPI AGBehavioral Sciences2076-328X2024-11-011411107610.3390/bs14111076Working with AI: The Effect of Job Stress on Hotel Employees’ Work EngagementYong Hou0Liwei Fan1School of Economics and Management, Weifang University of Science and Technology, Weifang 262700, ChinaSchool of Management, Xiamen University, 422, Siming South Road, Xiamen 361005, ChinaBased on the Conservation of Resources (COR) theory and social support theory, this study focuses on the effects of AI-induced stress on hotel employees’ work engagement and examines the mediating role of psychological capital and the moderating role of perceived organizational support. A sample of five-star hotels in China was selected for the study, data were analyzed, and hypotheses were tested using SPSS 27.0 and Mplus 7.4 software. The results of the study revealed that AI-induced stress had a significant negative effect on work engagement and psychological capital mediated the relationship between AI-induced stress and work engagement. Perceived organizational support moderated the relationship between work stress and psychological capital. Specifically, the higher the perceived organizational support, the lower the negative effect of work stress on psychological capital; conversely, the lower the perceived organizational support, the higher the negative effect of work stress on psychological capital. The greater the negative impact of work stress on psychological capital, the higher the perceived organizational support, and the smaller the negative impact of work stress on psychological capital. The findings of the study not only enrich the research related to AI in the hotel industry but also have certain reference significance for managers in the hotel industry who introduce AI in managing their employees.https://www.mdpi.com/2076-328X/14/11/1076AI-induced stresspsychological capitalwork engagementperceived organizational support |
| spellingShingle | Yong Hou Liwei Fan Working with AI: The Effect of Job Stress on Hotel Employees’ Work Engagement Behavioral Sciences AI-induced stress psychological capital work engagement perceived organizational support |
| title | Working with AI: The Effect of Job Stress on Hotel Employees’ Work Engagement |
| title_full | Working with AI: The Effect of Job Stress on Hotel Employees’ Work Engagement |
| title_fullStr | Working with AI: The Effect of Job Stress on Hotel Employees’ Work Engagement |
| title_full_unstemmed | Working with AI: The Effect of Job Stress on Hotel Employees’ Work Engagement |
| title_short | Working with AI: The Effect of Job Stress on Hotel Employees’ Work Engagement |
| title_sort | working with ai the effect of job stress on hotel employees work engagement |
| topic | AI-induced stress psychological capital work engagement perceived organizational support |
| url | https://www.mdpi.com/2076-328X/14/11/1076 |
| work_keys_str_mv | AT yonghou workingwithaitheeffectofjobstressonhotelemployeesworkengagement AT liweifan workingwithaitheeffectofjobstressonhotelemployeesworkengagement |