ESTANDARIZACIÓN DE LOS SUB-PROCESOS DE TRANSPORTE, RECEPCIÓN Y ARCHIVO DEL PROCESO ADMINISTRATIVO EN EMPRESA DE TELECOMUNICACIONES
The standardization and/or normalization of processes is quite useful for today’s companies and even more so if theyare companies that operate at a national level, such as a Telecommunications company, in order to know the true statusof the procedures to be intervened in the organization it is neces...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Corporación Universitaria Republicana
2023-01-01
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| Series: | Revista Ingeniería, Matemáticas y Ciencias de la Información |
| Subjects: | |
| Online Access: | https://ojs.urepublicana.edu.co/index.php/ingenieria/article/view/883 |
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| Summary: | The standardization and/or normalization of processes is quite useful for today’s companies and even more so if theyare companies that operate at a national level, such as a Telecommunications company, in order to know the true statusof the procedures to be intervened in the organization it is necessary to carry out several meetings, interviews and someface-to-face or virtual surveys.[1]. It was established that the normalization of three administrative processes wasnecessary, such as: Reception, filing and transportation, the work carried out by the linked human talent is recognized butonly some procedures are documented or they are outdated, the step by step to follow is done logically, which makes itdifficult to train new employees and the traceability that is required in the event of a non-conformity. The objective is togenerate standardization with solid guidelines in each process and sub-process, in addition to the creation of newdocuments that serve as a guide and basis for the correct execution of each task, whether it is the most complex andimportant until the simplest. The results of this project allowed the creation of 90% of manuals and instructions, 100%of formats and the updating of 10% of the company’s documents, at the same time a reduction of 19% of the times in theexecution of the sub-Processes. |
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| ISSN: | 2357-3716 |