Critical success factors in the implementation of cloud ERP in SMEs: A case study in Brazilian organizations
Objective: This study aims to identify and discuss the Critical Success Factors (CSFs) that impact the implementation of Cloud ERP in Small and Medium-sized Enterprises (SMEs). Method: A multiple case study was conducted in Brazilian SMEs to identify how Critical Success Factors (CSFs) impacted the...
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| Format: | Article |
| Language: | English |
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Associação Nacional de Estudos em Empreendedorismo e Gestão de Pequenas Empresas (ANEGEPE)
2024-12-01
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| Series: | Regepe Entrepreneurship and Small Business Journal |
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| Online Access: | https://regepe.emnuvens.com.br/regepe/article/view/2624 |
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| _version_ | 1846100057924829184 |
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| author | Leonardo Moro Barbieri Michele Kremer Sott |
| author_facet | Leonardo Moro Barbieri Michele Kremer Sott |
| author_sort | Leonardo Moro Barbieri |
| collection | DOAJ |
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Objective: This study aims to identify and discuss the Critical Success Factors (CSFs) that impact the implementation of Cloud ERP in Small and Medium-sized Enterprises (SMEs). Method: A multiple case study was conducted in Brazilian SMEs to identify how Critical Success Factors (CSFs) impacted the Cloud ERP implementation process. Qualitative data were obtained through semi-structured interviews. The NVivo software was used for interview coding, and content analysis was performed based on the coded data. Originality/Relevance: This study identifies and compiles CSFs that impact the implementation of Cloud ERP in SMEs. Additionally, it analyzes the impact of each CSF through real cases of SMEs. Results: Sixteen CSFs impacting Cloud ERP implementation in SMEs were identified. The CSFs were classified according to the TOE framework (organizational, environmental, and technological factors). Among the highlighted CSFs are competitiveness, knowledge in information systems, accessibility flexibility, relative advantage, and security. Additionally, two new CSFs were identified: best practices and process definition. Theoretical/Methodological Contributions: This study contributes to the literature by identifying two new CSFs impacting Cloud ERP implementation in SMEs. Social/Management Contributions: The results aim to assist SMEs in identifying CSFs in Cloud ERP implementation. They also provide assistance to Cloud ERP providers facing various challenges in delivering a system efficiently and effectively to their clients.
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| format | Article |
| id | doaj-art-d2c96ad512cd4c4498e71e8a0455a395 |
| institution | Kabale University |
| issn | 2965-1506 |
| language | English |
| publishDate | 2024-12-01 |
| publisher | Associação Nacional de Estudos em Empreendedorismo e Gestão de Pequenas Empresas (ANEGEPE) |
| record_format | Article |
| series | Regepe Entrepreneurship and Small Business Journal |
| spelling | doaj-art-d2c96ad512cd4c4498e71e8a0455a3952024-12-30T20:39:12ZengAssociação Nacional de Estudos em Empreendedorismo e Gestão de Pequenas Empresas (ANEGEPE)Regepe Entrepreneurship and Small Business Journal2965-15062024-12-011410.14211/regepe.esbj.e2624Critical success factors in the implementation of cloud ERP in SMEs: A case study in Brazilian organizationsLeonardo Moro Barbieri0https://orcid.org/0009-0006-2532-5137Michele Kremer Sott1https://orcid.org/0000-0002-7428-3993Universidade do Vale do Rio dos SinosUniversidade do Vale do Rio dos Sinos Objective: This study aims to identify and discuss the Critical Success Factors (CSFs) that impact the implementation of Cloud ERP in Small and Medium-sized Enterprises (SMEs). Method: A multiple case study was conducted in Brazilian SMEs to identify how Critical Success Factors (CSFs) impacted the Cloud ERP implementation process. Qualitative data were obtained through semi-structured interviews. The NVivo software was used for interview coding, and content analysis was performed based on the coded data. Originality/Relevance: This study identifies and compiles CSFs that impact the implementation of Cloud ERP in SMEs. Additionally, it analyzes the impact of each CSF through real cases of SMEs. Results: Sixteen CSFs impacting Cloud ERP implementation in SMEs were identified. The CSFs were classified according to the TOE framework (organizational, environmental, and technological factors). Among the highlighted CSFs are competitiveness, knowledge in information systems, accessibility flexibility, relative advantage, and security. Additionally, two new CSFs were identified: best practices and process definition. Theoretical/Methodological Contributions: This study contributes to the literature by identifying two new CSFs impacting Cloud ERP implementation in SMEs. Social/Management Contributions: The results aim to assist SMEs in identifying CSFs in Cloud ERP implementation. They also provide assistance to Cloud ERP providers facing various challenges in delivering a system efficiently and effectively to their clients. https://regepe.emnuvens.com.br/regepe/article/view/2624Small and medium enterprisesSMEsCritical success factorsCloud ERP |
| spellingShingle | Leonardo Moro Barbieri Michele Kremer Sott Critical success factors in the implementation of cloud ERP in SMEs: A case study in Brazilian organizations Regepe Entrepreneurship and Small Business Journal Small and medium enterprises SMEs Critical success factors Cloud ERP |
| title | Critical success factors in the implementation of cloud ERP in SMEs: A case study in Brazilian organizations |
| title_full | Critical success factors in the implementation of cloud ERP in SMEs: A case study in Brazilian organizations |
| title_fullStr | Critical success factors in the implementation of cloud ERP in SMEs: A case study in Brazilian organizations |
| title_full_unstemmed | Critical success factors in the implementation of cloud ERP in SMEs: A case study in Brazilian organizations |
| title_short | Critical success factors in the implementation of cloud ERP in SMEs: A case study in Brazilian organizations |
| title_sort | critical success factors in the implementation of cloud erp in smes a case study in brazilian organizations |
| topic | Small and medium enterprises SMEs Critical success factors Cloud ERP |
| url | https://regepe.emnuvens.com.br/regepe/article/view/2624 |
| work_keys_str_mv | AT leonardomorobarbieri criticalsuccessfactorsintheimplementationofclouderpinsmesacasestudyinbrazilianorganizations AT michelekremersott criticalsuccessfactorsintheimplementationofclouderpinsmesacasestudyinbrazilianorganizations |