Remote consultations in mental health: collaborative evaluation applying learning health systems thinking
Aims and method A collaborative evaluation of remote consultations in mental health services was undertaken by mental health service providers, experts by experience, academic institutions and a Health Innovation Network in south London, UK. ‘Learning healthcare systems’ thinking was applied. Workst...
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Cambridge University Press
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| Series: | BJPsych Bulletin |
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| Online Access: | https://www.cambridge.org/core/product/identifier/S2056469424001025/type/journal_article |
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| author | Lucy Goulding Julie Williams Alison White Aileen Jackson Zoë Lelliott Stuart Adams Kia-Chong Chua Noushig Nahabedian Juliana Onwumere James Woollard MOMENT group AishaAbdullah StuartAdams CeciliaCasetta ChuaKia-Chong SarahCope NatashaCurran LydiaDavies LenDemetriou EmilyFinch PeterFonagy FionaGaughran McManusMelanie Getty LucyGoulding ElizabethGraham BarbaraGrey AileenJackson HarrietJordan RobertLawrence ZoeLelliott PaulLennon AlexLloyd SophieLowry SarahMarkham NoushigNahabedian JulianaOnwumere NinaPearson OwenJacqueline Phillips LanaSamuels NickSevdalis AndrewWalker AlisonWhite JulieWilliams GabriellaWojewodka JamesWoollard RebeccaAppleton MonikaBadhan PhoebeBarnett HaimeZoë Harju-SeppänenJasmine SoniaJohnson Lloyd-EvansBrynmor JipingMo JustinNeedle AlexandraPapamichail EmilyRoxburgh JuanNorha Vera San MerleSchlief SpyrosSpyridonidi RainsLuke Sheridan AlanSimpson ThomasSteare MagdalenaTomaskova WoodLisa Nick Sevdalis Fiona Gaughran |
| author_facet | Lucy Goulding Julie Williams Alison White Aileen Jackson Zoë Lelliott Stuart Adams Kia-Chong Chua Noushig Nahabedian Juliana Onwumere James Woollard MOMENT group AishaAbdullah StuartAdams CeciliaCasetta ChuaKia-Chong SarahCope NatashaCurran LydiaDavies LenDemetriou EmilyFinch PeterFonagy FionaGaughran McManusMelanie Getty LucyGoulding ElizabethGraham BarbaraGrey AileenJackson HarrietJordan RobertLawrence ZoeLelliott PaulLennon AlexLloyd SophieLowry SarahMarkham NoushigNahabedian JulianaOnwumere NinaPearson OwenJacqueline Phillips LanaSamuels NickSevdalis AndrewWalker AlisonWhite JulieWilliams GabriellaWojewodka JamesWoollard RebeccaAppleton MonikaBadhan PhoebeBarnett HaimeZoë Harju-SeppänenJasmine SoniaJohnson Lloyd-EvansBrynmor JipingMo JustinNeedle AlexandraPapamichail EmilyRoxburgh JuanNorha Vera San MerleSchlief SpyrosSpyridonidi RainsLuke Sheridan AlanSimpson ThomasSteare MagdalenaTomaskova WoodLisa Nick Sevdalis Fiona Gaughran |
| author_sort | Lucy Goulding |
| collection | DOAJ |
| description | Aims and method
A collaborative evaluation of remote consultations in mental health services was undertaken by mental health service providers, experts by experience, academic institutions and a Health Innovation Network in south London, UK. ‘Learning healthcare systems’ thinking was applied. Workstream 1 reviewed international published evidence; workstream 2 synthesised findings from three health provider surveys of the perceptions and experiences of staff, patients and carers; and workstream 3 comprised an electronic survey on local projects.
Results
Remote consultations can be acceptable to patients and staff. They improve access for some while restricting access for others, with digital exclusion being a key concern. Providing tailored choice is key.
Clinical implications
The collaboration generated learning to inform choices by healthcare providers to embed or adapt remote delivery. A key output was freely downloadable survey questions for assessing the quantity and quality of appointments undertaken by phone or video or face to face.
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| format | Article |
| id | doaj-art-d160d11dec8b4499943c89a9df1b4465 |
| institution | Kabale University |
| issn | 2056-4694 2056-4708 |
| language | English |
| publisher | Cambridge University Press |
| record_format | Article |
| series | BJPsych Bulletin |
| spelling | doaj-art-d160d11dec8b4499943c89a9df1b44652024-12-02T14:18:45ZengCambridge University PressBJPsych Bulletin2056-46942056-470811010.1192/bjb.2024.102Remote consultations in mental health: collaborative evaluation applying learning health systems thinkingLucy Goulding0https://orcid.org/0000-0001-5074-7071Julie Williams1https://orcid.org/0000-0002-8861-0596Alison White2Aileen Jackson3Zoë Lelliott4Stuart Adams5Kia-Chong Chua6https://orcid.org/0000-0002-6693-6333Noushig Nahabedian7Juliana Onwumere8James Woollard9MOMENT group AishaAbdullah StuartAdams CeciliaCasetta ChuaKia-Chong SarahCope NatashaCurran LydiaDavies LenDemetriou EmilyFinch PeterFonagy FionaGaughran McManusMelanie Getty LucyGoulding ElizabethGraham BarbaraGrey AileenJackson HarrietJordan RobertLawrence ZoeLelliott PaulLennon AlexLloyd SophieLowry SarahMarkham NoushigNahabedian JulianaOnwumere NinaPearson OwenJacqueline Phillips LanaSamuels NickSevdalis AndrewWalker AlisonWhite JulieWilliams GabriellaWojewodka JamesWoollard RebeccaAppleton MonikaBadhan PhoebeBarnett HaimeZoë Harju-SeppänenJasmine SoniaJohnson Lloyd-EvansBrynmor JipingMo JustinNeedle AlexandraPapamichail EmilyRoxburgh JuanNorha Vera San MerleSchlief SpyrosSpyridonidi RainsLuke Sheridan AlanSimpson ThomasSteare MagdalenaTomaskova WoodLisa Nick Sevdalis10Fiona Gaughran11https://orcid.org/0000-0001-7414-5569King's College London, London, UKKing's College London, London, UKHealth Innovation Network, London, UKHealth Innovation Network, London, UKHealth Innovation Network, London, UKSouth West London and St George's NHS Trust, London, UKKing's College London, London, UK South London and Maudsley NHS Foundation Trust, London, UKSouth London and Maudsley NHS Foundation Trust, London, UKKing's College London, London, UK South London and Maudsley NHS Foundation Trust, London, UKOxleas NHS Foundation Trust, London, UKKing's College London, London, UKKing's College London, London, UK South London and Maudsley NHS Foundation Trust, London, UKAims and method A collaborative evaluation of remote consultations in mental health services was undertaken by mental health service providers, experts by experience, academic institutions and a Health Innovation Network in south London, UK. ‘Learning healthcare systems’ thinking was applied. Workstream 1 reviewed international published evidence; workstream 2 synthesised findings from three health provider surveys of the perceptions and experiences of staff, patients and carers; and workstream 3 comprised an electronic survey on local projects. Results Remote consultations can be acceptable to patients and staff. They improve access for some while restricting access for others, with digital exclusion being a key concern. Providing tailored choice is key. Clinical implications The collaboration generated learning to inform choices by healthcare providers to embed or adapt remote delivery. A key output was freely downloadable survey questions for assessing the quantity and quality of appointments undertaken by phone or video or face to face. https://www.cambridge.org/core/product/identifier/S2056469424001025/type/journal_articleRemote consultationsevaluationmental health serviceslearning healthcare systemscollaboration |
| spellingShingle | Lucy Goulding Julie Williams Alison White Aileen Jackson Zoë Lelliott Stuart Adams Kia-Chong Chua Noushig Nahabedian Juliana Onwumere James Woollard MOMENT group AishaAbdullah StuartAdams CeciliaCasetta ChuaKia-Chong SarahCope NatashaCurran LydiaDavies LenDemetriou EmilyFinch PeterFonagy FionaGaughran McManusMelanie Getty LucyGoulding ElizabethGraham BarbaraGrey AileenJackson HarrietJordan RobertLawrence ZoeLelliott PaulLennon AlexLloyd SophieLowry SarahMarkham NoushigNahabedian JulianaOnwumere NinaPearson OwenJacqueline Phillips LanaSamuels NickSevdalis AndrewWalker AlisonWhite JulieWilliams GabriellaWojewodka JamesWoollard RebeccaAppleton MonikaBadhan PhoebeBarnett HaimeZoë Harju-SeppänenJasmine SoniaJohnson Lloyd-EvansBrynmor JipingMo JustinNeedle AlexandraPapamichail EmilyRoxburgh JuanNorha Vera San MerleSchlief SpyrosSpyridonidi RainsLuke Sheridan AlanSimpson ThomasSteare MagdalenaTomaskova WoodLisa Nick Sevdalis Fiona Gaughran Remote consultations in mental health: collaborative evaluation applying learning health systems thinking BJPsych Bulletin Remote consultations evaluation mental health services learning healthcare systems collaboration |
| title | Remote consultations in mental health: collaborative evaluation applying learning health systems thinking |
| title_full | Remote consultations in mental health: collaborative evaluation applying learning health systems thinking |
| title_fullStr | Remote consultations in mental health: collaborative evaluation applying learning health systems thinking |
| title_full_unstemmed | Remote consultations in mental health: collaborative evaluation applying learning health systems thinking |
| title_short | Remote consultations in mental health: collaborative evaluation applying learning health systems thinking |
| title_sort | remote consultations in mental health collaborative evaluation applying learning health systems thinking |
| topic | Remote consultations evaluation mental health services learning healthcare systems collaboration |
| url | https://www.cambridge.org/core/product/identifier/S2056469424001025/type/journal_article |
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