Adoption of Mobile Wallet During Covid-19 Outbreak: The Consumer Perspective
Government authorities have encouraged the public to use the contactless payment method in accordance with the new norm practised during the COVID-19 pandemic outbreak. Malaysians will receive RM50 in mobile wallet credit as part of a Penjana Economic Recovery Plan initiative in July 2020 to encour...
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| Format: | Article |
| Language: | English |
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UiTM Press
2021-12-01
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| Series: | Journal of International Business, Economics and Entrepreneurship |
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| Online Access: | https://journal.uitm.edu.my/ojs/index.php/JIBE/article/view/1177 |
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| author | Lim Kah Boon Yeo Sook Fern Lim Chiou Fen |
| author_facet | Lim Kah Boon Yeo Sook Fern Lim Chiou Fen |
| author_sort | Lim Kah Boon |
| collection | DOAJ |
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Government authorities have encouraged the public to use the contactless payment method in accordance with the new norm practised during the COVID-19 pandemic outbreak. Malaysians will receive RM50 in mobile wallet credit as part of a Penjana Economic Recovery Plan initiative in July 2020 to encourage safe and contact-free payment. Hence, this paper aimed to study the factors influencing consumer adoption of mobile wallets during the COVID-19 outbreak. The independent variables included in this study are perceived usefulness, perceived ease of use, perceived social influence and perceived security. A total of 250 Malaysians from three states of Malaysia are given a set of self-administered questionnaires to be answered. The response rate is 94%, with 235 sets of completed questionnaires used for analysis. The Partial Least Squares Structural Equation Modelling (PLS-SEM 3.3.3) is used to analyse the model. The hypothesis testing results concluded that perceived usefulness, social influence and perceived security have a significant relationship with mobile wallet adoption during the COVID-19 outbreak. Nonetheless, this research is useful for mobile wallet developers and other researchers. Lastly, the findings of this study provide some managerial implications for mobile wallet developers, which can help developers produce a better mobile wallet in the marketplace.
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| format | Article |
| id | doaj-art-d0ea951cbc4e4d3f87218b5f74d5f201 |
| institution | Kabale University |
| issn | 2550-1429 |
| language | English |
| publishDate | 2021-12-01 |
| publisher | UiTM Press |
| record_format | Article |
| series | Journal of International Business, Economics and Entrepreneurship |
| spelling | doaj-art-d0ea951cbc4e4d3f87218b5f74d5f2012024-11-22T07:20:02ZengUiTM PressJournal of International Business, Economics and Entrepreneurship2550-14292021-12-0162Adoption of Mobile Wallet During Covid-19 Outbreak: The Consumer PerspectiveLim Kah Boon0Yeo Sook Fern1Lim Chiou Fen2Faculty of Business, Multimedia University, Melaka, MalaysiaFaculty of Business, Multimedia University, Melaka, MalaysiaFaculty of Business, Multimedia University, Melaka, Malaysia Government authorities have encouraged the public to use the contactless payment method in accordance with the new norm practised during the COVID-19 pandemic outbreak. Malaysians will receive RM50 in mobile wallet credit as part of a Penjana Economic Recovery Plan initiative in July 2020 to encourage safe and contact-free payment. Hence, this paper aimed to study the factors influencing consumer adoption of mobile wallets during the COVID-19 outbreak. The independent variables included in this study are perceived usefulness, perceived ease of use, perceived social influence and perceived security. A total of 250 Malaysians from three states of Malaysia are given a set of self-administered questionnaires to be answered. The response rate is 94%, with 235 sets of completed questionnaires used for analysis. The Partial Least Squares Structural Equation Modelling (PLS-SEM 3.3.3) is used to analyse the model. The hypothesis testing results concluded that perceived usefulness, social influence and perceived security have a significant relationship with mobile wallet adoption during the COVID-19 outbreak. Nonetheless, this research is useful for mobile wallet developers and other researchers. Lastly, the findings of this study provide some managerial implications for mobile wallet developers, which can help developers produce a better mobile wallet in the marketplace. https://journal.uitm.edu.my/ojs/index.php/JIBE/article/view/1177Adoption, COVID-19, Mobile Wallet, Perceived Security, Perceived Usefulness, Social Influence |
| spellingShingle | Lim Kah Boon Yeo Sook Fern Lim Chiou Fen Adoption of Mobile Wallet During Covid-19 Outbreak: The Consumer Perspective Journal of International Business, Economics and Entrepreneurship Adoption, COVID-19, Mobile Wallet, Perceived Security, Perceived Usefulness, Social Influence |
| title | Adoption of Mobile Wallet During Covid-19 Outbreak: The Consumer Perspective |
| title_full | Adoption of Mobile Wallet During Covid-19 Outbreak: The Consumer Perspective |
| title_fullStr | Adoption of Mobile Wallet During Covid-19 Outbreak: The Consumer Perspective |
| title_full_unstemmed | Adoption of Mobile Wallet During Covid-19 Outbreak: The Consumer Perspective |
| title_short | Adoption of Mobile Wallet During Covid-19 Outbreak: The Consumer Perspective |
| title_sort | adoption of mobile wallet during covid 19 outbreak the consumer perspective |
| topic | Adoption, COVID-19, Mobile Wallet, Perceived Security, Perceived Usefulness, Social Influence |
| url | https://journal.uitm.edu.my/ojs/index.php/JIBE/article/view/1177 |
| work_keys_str_mv | AT limkahboon adoptionofmobilewalletduringcovid19outbreaktheconsumerperspective AT yeosookfern adoptionofmobilewalletduringcovid19outbreaktheconsumerperspective AT limchioufen adoptionofmobilewalletduringcovid19outbreaktheconsumerperspective |