Service Design for the Public Sector
This contribution examines the application of Service Design within the public sector, drawing on the challenges posed by the so-called wicked problems to understand its potential and limitations. By critically reflecting on the unique constraints and complexities of government services a...
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| Format: | Article |
| Language: | English |
| Published: |
Bologna University press
2025-01-01
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| Series: | DIID |
| Online Access: | https://www.diid.it/diid/index.php/diid/article/view/imbesi-mager-delia-belhaj-baldini |
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| _version_ | 1841543494537052160 |
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| author | Lorenzo Imbesi Birgit Mager Luca D’Elia Sonia Belhaj Luca Baldini |
| author_facet | Lorenzo Imbesi Birgit Mager Luca D’Elia Sonia Belhaj Luca Baldini |
| author_sort | Lorenzo Imbesi |
| collection | DOAJ |
| description |
This contribution examines the application of Service Design within the public sector, drawing on the challenges posed by the so-called wicked problems to understand its potential and limitations. By critically reflecting on the unique constraints and complexities of government services and the differences with their commercial counterparts, the scope is to identify possible trajectories for future research and practice. While Service Design integrates multiple perspectives and works at different scales, responding to external and internal disturbances, it requires a comprehensive knowledge base that considers wicked problems’ properties such as demos, fragility and antifragility, degree of wickedness, public formation, plurality of values and approaches to Service Design for the public sector. Recognising these limitations and opportunities, the contribution invites a more nuanced understanding of Service Design in the public sector to decipher and address societal challenges.
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| format | Article |
| id | doaj-art-cfedbf46c4c24a1394c4d6a9e9b5e83d |
| institution | Kabale University |
| issn | 2785-2245 |
| language | English |
| publishDate | 2025-01-01 |
| publisher | Bologna University press |
| record_format | Article |
| series | DIID |
| spelling | doaj-art-cfedbf46c4c24a1394c4d6a9e9b5e83d2025-01-13T11:19:13ZengBologna University pressDIID2785-22452025-01-0118310.30682/diid8324aService Design for the Public SectorLorenzo ImbesiBirgit MagerLuca D’EliaSonia BelhajLuca Baldini This contribution examines the application of Service Design within the public sector, drawing on the challenges posed by the so-called wicked problems to understand its potential and limitations. By critically reflecting on the unique constraints and complexities of government services and the differences with their commercial counterparts, the scope is to identify possible trajectories for future research and practice. While Service Design integrates multiple perspectives and works at different scales, responding to external and internal disturbances, it requires a comprehensive knowledge base that considers wicked problems’ properties such as demos, fragility and antifragility, degree of wickedness, public formation, plurality of values and approaches to Service Design for the public sector. Recognising these limitations and opportunities, the contribution invites a more nuanced understanding of Service Design in the public sector to decipher and address societal challenges. https://www.diid.it/diid/index.php/diid/article/view/imbesi-mager-delia-belhaj-baldini |
| spellingShingle | Lorenzo Imbesi Birgit Mager Luca D’Elia Sonia Belhaj Luca Baldini Service Design for the Public Sector DIID |
| title | Service Design for the Public Sector |
| title_full | Service Design for the Public Sector |
| title_fullStr | Service Design for the Public Sector |
| title_full_unstemmed | Service Design for the Public Sector |
| title_short | Service Design for the Public Sector |
| title_sort | service design for the public sector |
| url | https://www.diid.it/diid/index.php/diid/article/view/imbesi-mager-delia-belhaj-baldini |
| work_keys_str_mv | AT lorenzoimbesi servicedesignforthepublicsector AT birgitmager servicedesignforthepublicsector AT lucadelia servicedesignforthepublicsector AT soniabelhaj servicedesignforthepublicsector AT lucabaldini servicedesignforthepublicsector |